I gave 1 star because you have to give 1 and I want to believe that the GM is trying to get me my deposit back..... First and foremost, I would like to say that I waited a significant amount of time before posting this review. I attempted to give this dealership the opportunity to right their wrongs. Yes, more than one. To start with, Peter McGill, who reports that he is newly hired at Range Rover New Rochelle (2 months) complained about his co-workers the entire test drive, then he calls me baby, ma and sweetheart, touches my arm and tells me that the people he works with are lazy and don't know what they're doing. Totally unprofessional and inappropriate conversation to have with a stranger who is a customer. I gave a $1000 deposit for this vehicle and was told that I would be able to pick up the car in three days. When I didn't hear back, I called several times and was given the run around by Mr. McGill. Something about the title and then something about waiting for paperwork from the bank from the previous owner. Sooooo, they had another vehicle that I saw, and decided to take that one, to cut down on the wait...so I thought. On that day, I was assured by the sales manager and Mr. McGill that it would take ten days to get the necessary paperwork for that vehicle, which would land me to August 15th pick up date. I agreed and patiently waited. Mind you, they have had my $1000 deposit since July 22nd. August 11th comes around and I call just to follow up since my salesman never called me, just as a courtesy to update me, and I was told....ummmm, I'm not sure, I don't know, no one is telling me anything, I told you I work with a. Inch of idiots.... REALLY??? Shenanigans!!! At that point I had enough of Mr. McGill. After calling several times to speak to the GM, and getting the run around from the woman who answers the phone and listens to her music with ear plugs via her cell phone, I decided to inform them that I would be contacting my credit card company to put in a dispute and was finally transferred to the GM. He assured me that I would receive my deposit within a few days. This was Thursday 8/11/16. It's 8/16/16 and still no refund. It's interesting, they received the money immediately and I must wait indefinitely??? Now it's something about the lady who handles that not being there. Why should I have to keep calling, keep waiting??? Can't they just take the $$$ out of the service or parts $$$ and return my deposit???? Oh, and BTW, I went to another RR dealership and purchased and picked up a vehicle in less than 24 hours from a very informative, appropriate, respectful salesman and dealership. I should not not to continue to hear about the fact that the NR dealership was purchased by another company and they are training their employees. I should not still be waiting for a refund. If you want a happy customer, a return customer and a customer who will refer people to your business, it makes since to make the customer happy....still waiting for my refund and also BTW, those 2 vehicles..... Still not available. I think that I've waited long enough. It's almost 30 days.....
Julianna Grant
Aug 16, 2016
