Not a fan

Completely deplorable, dishonest, and unethical. Although I must say Kevin Hoge did put forth an honest effort.

Had the most amazing experience!! James is the best I’m so excited and happy with my new car! He was SO patient & helpful throughout the entire process. Can’t wait to come back! This dealership is lucky to have someone like him. Thank you James!!! Xoxo

Great service ... would highly recommend. Friendly service , helpful and most importantly staff was not pushy . Not to mention got the best deal out of many different dealers . Ask for Kion . You won’t regret it .

Hands down the best experience I've had buying a car. I inquired about a car through the website on my train ride home one night. The next day James called me and we spoke for about 10 minutes. Every other communication was done through email which was very convenient for me (and my preference). Total transparency and no gimmicks. Every number on the car and my trade-in were exactly the same as they said. This was the fourth Jaguar dealership I spoke with (five if you count Jaguar of Manhattan not responding to my inquiry) and they were BY FAR the best.

excellent service

The best new vehicle purchasing experience ever!

I have to say I’m really disappointed it wasn’t what I expected I had such a really bad experience at this place, thinking this was the best place for my LR3 to be checked never again.I booked an appointment, took my car in the day that was scheduled, they said my car had to stay because it couldn’t be seen that same day that they will contact me as soon as they diagnose my car to let me know what was the problem ok I totally understood. I patiently waited, 3 days had pass now and NO information yet I gave them a call to find out if it was seen but their response was no that they will get back at me tomorrow etc, so now is been a week and I had called them again the receptionist said yes your car is been diagnosed at this moment I’ll have the mechanic give you a call tomorrow lies lies lies (never received a call).Long story short my car was never seen the whole week that stayed at the shop like I was told, I showed up to ask what was going on with my car the guy at the front desk gave me a whole diagnosed about a different car that wasn’t mines so as I’m there worry and thinking that my car had a lot to get fixed and it needs immediate repairs I will have to leave it again for the weekend and pay to have it fix all this time he was given information about a car that wasn’t mines he even told me “ IF I WAS YOU I WILL TAKE THAT CAR BACK TO WHOEVER SOLD IT TO YOU BUY GASOLINE AND BURN IT “ but that’s not everything after couple weeks I received in the mail a final notice ticket I had for double parking from that location the day after I had drop off my car at that time my car was under their responsibility. When I picked up my car I was never inform about this ticket so now not only did my car didn’t get checked or fix a whole week that was their now it has a penalty fee SMH this couldn’t get any worse this has been the worst experience starting with the worst customer service I don’t recommend it at all I just came to this place to waste my time, about to make me pay to have another car get fixed and leave me with a $200 double parking ticket smh thanks a lot.

Inquired about a truck they had on the lot. Completely unresponsive, never got back to me on multiple emails/calls. Seemingly didn't care if they worked with me or not. Lost out on the vehicle because I couldn't get a hold of anyone or a response.

Great service, Steve stayed in contact with me through the entire process. Made car buying simple. Car was exactly has described.

Tried to purchase a Range Rover last week from this dealership. Saw a few on their website that looked like what I wanted. Went in on 3/29 and spoke with Randy Escano. He found one in their inventory that I liked and I test drove another because the one I liked was on a different lot. After discussing it with my wife later that night and the next day, we decided to go ahead with the purchase. I called Randy the following afternoon and gave him my credit card info to hold the car. He was supposed to email a purchase order to me the next day and never did. I tried sending him emails and made numerous calls for two days. I discovered that he never even ran my card for the deposit. I tried calling the Sales Mgr, Kevin Holmes, but his voicemail was full. I give up. I've never encountered such a highly unprofessional crew as the people that work here! I'll take my business elsewhere.

Bought a Certified Pre-owned Jaguar from Jaguar / Land Rover of Larchmont. Outstanding service from order to transaction and follow up by Jim Raysor. Very pleased.

John(GM), Joe(Finance), and Steve Goldsmith (Sales) are all fantastic at their jobs and would recommend anyone to work with them.

Can't find car

This review is for the owner of this dealership and the public. Your service advisor documented the service he did not perform and lied about it. He lied about performing a multi point inspection in my LR. It happened the first time, which I thought it was a mistake and it happened again the second time. I"m concern any time I'm taking my LR to this dealership. My experience is unbelievable, but it happened in the NYS certified LandRover Dealership.

Johann and Hugh are great! Flexible and helpful, very recommended!

I went in to Land Rover of Larchmont after my dad and I were looking for an SUV. Jim Raysor introduced himself and we explained what we were looking for in a vehicle. The whole team at Land Rover of Larchmont, from Jim to Kevin and Joe were warm and made me feel like the genuinely cared about my needs and making me a part of the Land Rover family. They are always available for any of my inquiries. I wholly recommend anyone looking for a quality vehicle to head over and ask for Jim!

Jim Raysor and the entire Larchmont Land Rover team went above and beyond to ensure my latest lease process was a positive one. Jim was diligent in working with the inventory and finance teams to address our needs and locate our new Velar, allowing us to pick it up in time for the Holidays (2 day turnaround!) This, combined with Jim's personable approach to the relationship made for a wonderful experience.

Excellent service!

Services dept. Is Bad

ME?K. Bubba and the kids are excited for the next few weeks and yyyyyyyytt nntttttttttty

The customer service no good

The service department it's very slow moving and not very responsive. The sales floor is very accommodating.

We stopped in very late in the afternoon without an appointment needing our coolant level checked and they took us in right away without hesitation.

I previously read reviews about out of state purchasers having difficulty getting their plates in a timely fashion, so I was hesitant to drive 3 hours to get one of the 12 coupes that they had left in the US. I called Larchmont/New Rochelle Land Rover to start working out a deal on the car I wanted. The first gentleman (George) who I dealt with was terrible to say the least. He told me he would email me quotes and paperwork to fill out on a Wednesday. I also asked him for actual pictures of the car as the posts online were computer generated/general photos. Thursday when I received nothing, I called and asked again. Friday I still had nothing. On Saturday, after a little attitude, Steve Goldsmith began helping me. From here on out it was smooth sailing. The following weekend we took the 3.5 hour drive to pick up the car. We were in and out within an hour and then went to enjoy a lunch not far from the dealership before heading home. Fast forward a month. My plates came in with time to spare. My car has had no issues. I did have a problem logging into My Control/Remote App. I contacted Steve and he immediately pointed me in the right direction. One 5 minute phone call later it was all fixed. (Love the app too BTW). If you're from out of state and you're scared about the plates, I suggest you fill out the POA form before you head up. And if possible, deal with Steve. He is very conscious of his clients and strives for things to go smoothly. THANK YOU STEVE!!!

nice people few places to park

My salesmen George was friendly and professional. He made the entire sales process so easy and enjoyable. Although, I constantly called or emailed George, he always made time to address my questions or concerns. I initially went to another Jaguar dealership closer to my home, and was not as if my wife and I were valued customers. The salesman treated us and another couple of color unprofessionally, while falling all over other customers who were only looking. That was not the case with Land Rover Jaguar of Larchmont. I told them of my experience with the previous dealership and they apologized. We were told that would not be our experience at their store, and it wasn’t. I never felt pressured or ignored. My wife and I would like to thank George and the entire staff at the dealership. Best wishes, Debbie and Isaac Bonner

Nice place

arrived there at 11 am on a Saturday to look in to leasing a range rover or a jaguar when front desk asked me if I have an appointment. I said no but I can make one and come back if it's necessary. They made me an appointment for 1 pm the same day. when I went back after waiting for 45 minutes I asked what was the point of making the appointment if I had to wait this long anyways. make long story short I finally saw the sales man at 4 pm, which would have been fine if he was actually helpful. But he wasn't at all , after wasting my time for god knows how long he said he will email me to follow up. he followed up by calling me during the hours I specifically said I'm not available until he finally emailed me asking me everything all over again as if we never had a conversation at the dealership. so basically this range rover dealership wasted my whole Saturday specifically from 11 am to 5 pm with no useful result what soever.

I ordered a 2018 Velar, took delivery on 8/31/17, drove out of the dealership and the rear wheel fell off, I almost died. The way they handled me was horrible, I asked for my Deposit back and it took them 2 weeks to give me the check, they showed no remorse, not customer oriented, horrible experience, I would never recommend this dealership!

9/20 Worst place ever. Lost my key and they have one in stock ready to program. Only issue was the horrific lady at the check out stating my car would need to be towed in and programmed, which is only available by appointment and next appointment is October 5. So I would have to wait 15 days for a key to be made for my car. I called 3 other dealerships and my key would be made for me in 2 hours. Not 15 days. I feel bad for anyone who does business here. Part 2 9/21 Was able to buy and program my key today. Funny thing was the key at this dealership was $340, meanwhile the key at the Manhattan dealership was $240. Yet again another indication of a terrible business. If you want to be taken for a fool, be my guest and shop here, Otherwise I strongly advise you to stay away

I purchased a few parts for my 07 range rover hse, I had to return one of the parts about an hour later the parts rep wouldn't give me a cash refund "as promised" only a store credit which he guaranteed would be kept on file. When I called back a couple months later to buy another part my credit was gone, the rep said the dealership had changed hands and no records were kept on file. 🙄 so I went to the manhattan dealership for the parts "eventhoug i live in Westchester County".. Part 2 on 9/21/17 I called to price a starter $950.00 in Manhattan it was $650.00 a car battery $250 in Manhattan $200 a gas cap $69 and in Manhattan $35....i guess i have to go to Manhattan as opposed to Westchester. 😠

I purchased a Range Rover Sport on May 2, 2017 from this dealership. I flew in from Houston, TX to purchase the vehicle and drove it back home. I had a New York in transit permit for 2 months until I received my plates. The dealership collected taxes and fees and said they would take care of the vehicle registration and get my license plates to me. I called a month before the temporary plates were expiring and inquired to see where they were in the process. I was assured by Steve Goldsmith the salesman who sold me the Range Rover Sport that they would get to me in a timely manner. I called a week before my plates had expired and asked again if I would be receiving them soon and was assured again they would get there. Then my temporary plates had expired I called the day they expired and a few days afterwards. I have been pulled over by Texas law enforcement and have gotten a warning for expired temporary tags. Whenever I called the dealership the employees at the front desk transferred me multiple times to voicemail and my calls were not returned. When I finally got ahold of someone he claimed he was a manager and would relay the message about the plates. I asked for his name so when I called back I could speak directly to him. When I called back the front desk said there were no managers with the name this person gave me. I have gotten the run around for a total of 4 months. It is now September 15, 2017 I have had 1 NY temporary plate, 2 temporary Texas plates and I am now on my second NY plate and somehow still don't have my permanent plates and registration. I have gone to the Texas DMV and the title is not even in process nor is my car registered in the national database. This is by far the worst customer service I have ever had with a car dealership, their ineptitude and lack of professionalism is astounding. I would highly recommended taking your business elsewhere if you are purchasing a Range Rover or Jaguar.

It was my first encounter with The Service Department at Land Rover Larchmont/New Rochelle. A 45.000 miles service for Range Rover Sport Supercharged, 2013. It is important to note that the car was purchased at the other dealership. I was welcomed by Damien Earthman, a Service Advisor, promptly at 07:30 AM, given a loaner and was on the road a few minutes later. When I returned to get my car at 5:30 PM, Damien and a Service Department Manager Hugh with apologies let me know that service took somewhat longer than expected, and Transmission tune-up was not done yet. They offered me to wait until the mechanic would complete the work, or to keep the loaner for another day. I chose to wait. The mechanic brought me a car close to 7 PM, despite the fact that Service Department closes at 6 PM. I was very impressed by warm, respectful, cordial and professional services at LR Larchmont/New Rochelle. I drove away feeling comfortable to service my car there for years to come.

Nice place to eat

i have 2012 Land rover LR4 with Certified Pre Owned Warranty which was purchased from this dealer about a year ago. Recently passenger cabin filled out with lots of water due to heavy rain. I have taken my car to this dealership , and it was diagnosed as dispose pipe coming from sunroof to the bottom of the car was misplaced. I was told that this was not covered under warranty and was asked to pay $1000 so they can put the pipe back. I refused the charge and fix and i was charged $250 for diagnose. For those who get excited about cpo warranty, it basically covers nothing. If you have a Landrover, you need to live the fact that this luxury suv gets lot of water inside :) Any pipe may come out on this car and you may be faced $1000 for the fix (put the pipe back) There are thousand of complains about the same issue and no one including this dealer and Land Rover USA do care about the fix. This car may work in California, not in New York. What a shame!!!! Thank you Baris Alyanak

Promises not kept!!! I went in to this dealership to lease or purchase a 2017 Range Rover Sport upon the recommendation of my husband and a former sales person who left to manage his own dealership. Even though I love the vehicle that I eventually leased and the service staff is pleasant and knowledgeable, I did not connect with my sale person Jim Raysor and to this day, his promise to pay the last month of the lease on my returned vehicle has not been fulfilled. I called the business manager to report that it had not been paid and he pawned me off to a sales manager. The sales manager put Jim on the line who said he would review our agreement and take care of the issue. He even called me a week later to tell me that he was taking care of the balance. Why then am I still being called by Chase Bank on an issue that should be a non-issue. Not pleased and I plan to call Better Business Bureau about it.

The worst place to order parts for your car.

I bought my Range Rover at this dealership 2 years ago. I have nothing but good things to say. Tom runs the best service center I have ever been to.

I had a superb experience with Steve Goldsmith as my sales agent. Straight to the point and made sure I got what I really want not just for the sake of having a sale that moment. He did all the work and called me to pick up the car, how is that? I am pleased with the exceptional service he did.

Sales area is great. Service area is the worse service ever. Something you will not expect from a dealer of cars of this caliber.

Absolutely Amazing service from the top down. Tom was incredible taking care of both of our Rovers.

Great Experience, Billy was great on getting me an amazing deal. He was very professional and courteous. my best car buying experience so car. this is the dealership to come to.

I purchased my vehicle from Pete Williamson who made the buying experiece effortless. Pete's knowledge of the F-Type, and what it is capable of doing, was invaluable to my understanding and comprehending the excellence and capabilities of this fantastic car. I am now committed to buying my next Jag from Pete.

LR Larchmont/New Rochelle service department is great. I worked with Damien Earthman and he was so welcoming, efficient and took the time to explain everything that was being done to my car. The communication timely and clear and scheduling an appointment was very easy.

Everyone was very professional and helpful with answering the questions of my concerns. This dealership have a stellar staff

It's a beautiful thing when I dealership knows how important it is to take care of there customers and give excellent customer care service.

Best car service I have ever experienced! Mr Rutigliano is the best service manager I have ever known or had experience with. I would absolutely recommend him and this Range Rover dealership to anyone considering purchase or lease of a vehicle. Plus my vehicle came back in tip top clean and shiny shape! Thank you Tommy!! Catherine Angioletti

Best range rover service, I bought mu car from manhattan and they are horrible at service so i decided to go to this guys and they aee awesome easy in and out.

Bad customer service, told me to come 7:45AM shop not opened waited until 8AM for them to open. No one apologized. They don't answer phone or get back to messages that's left. Something is always not done on car so have to come back.

Recently my LR2 was having noise problem from the rear. I took it to Land Rover Larchmont/New Rochelle for service where I purchased it 9 years ago. I was impressed by the service advisor Mr. Damien Earthman. He was incredibly helpful and knowledgeable. His courteous manner made me felt my LR2 is in good hand. The service team was amazing. They rebuild my LR2 rear differential unit instead of replacing with a remanufactured one.They saved me a large amount of money. I was quoted three to four thousand dollars from other Land Rover dealerships for the same repair. I am very please with Land Rover New Rochelle/Larchmont. I would definitely recommend this dealership because they care of their customers.

Very easy to deal with highly recommended buy and knowledgeable staff

Tom over at Larchmont/New Rochelle Jaguar is definitely the man you want to see when it comes to the care and service of your Jaguar. Very satisfied!!!

The service was excellent and the staff was courteous. In particular, Tom the supervisor was very professional, knowledgeable and efficient.

Great service and staff. Always a pleasure. Car was serviced in the time mentioned and all that was needed to be done was. Anybody reading this, I fully recommend Land Rover of Larchmont. Thank you all.

The sales team at Land Rover Larchmont/New Rochelle were great! I worked with Royal Monroe and he worked wit me to find the right Discovery Sport at a great price. Paperwork was ready for me when I arrived for delivery and Royal reviewed the features of the car and we were on our way completely satisfied. We love our new Land Rover and highly recommend Royal and the team in Larchmont.

John S was very professional and pleasant throughout the process !

My first official service appointment in the books, many thanks to Damien and the team!

Continued stellar service by the entire team!

After bad experience with JEEP I decided to do traid in and buy the Discovery sport. This guys are the best! Took care of very on my first call. Great thanks to John Spano.

Fast and friendly dealership. A very smooth transaction.

I've never been more surprised buying a car. I expected that I was going to have the typical experience: overpay on the car, get ripped off on the trade, get swindled by the finance guy on the terms then find out the car has dings and blemishes in the paint. The dealer's website said they had the car we wanted in their inventory. Since I had already been baited and switched at another dealer I was understandably skeptical. I took a chance. I drove from Long Island to New Rochelle and met with John Spano and promptly told him I hated the car buying experience. I said that I never get the price that Edmund's says that people are paying. John looked at his computer and gave me a price $3500 less than another quote I got in NJ. Now I was more skeptical. I started reading off the equipment list. It matched. Then I remembered what had happened at that other dealer and I said I wanted to see the car. He said its not on the premises. Aha!!!! I got him. Then he sad it's in Mamaroneck if you care to take a drive. I called his bluff. In 12 minutes I was standing in front of the car. I wasn't convinced. I checked the VIN, it matched!!! Damn!! We got back to the dealership and I showed them photographs of my trade in and they offered me $2200 more than the NJ dealer. I totally expected them to drop the offer as soon as they saw the car in person. They didn't. What the hell was going on? So they do some paperwork and say I can pick up the car the next day. They didn't even take a deposit. I went back the next day and they said they were prepping the car, but . . . I needed to finish up some stuff with the finance guy! Dum de dum dum. The finance guy asked for the title, asked me to initial and sign some papers, showed me the finance agreement which was just what I had agreed to and he even let me put $10000 down payment on a credit card. And that was it. No hard sell on undercoating, after market extras, extended warranties or anything. Just a hand shake and a walk through and I was out of there having saved $5700 over my previous best offer. It was incredible. When I asked why it was so different than I remembered John said that AutoNation, their owner, wants to sell cars, not squeeze dollars out of people. BTW the car was pristine.

I entered the dealership and wanted to purchase a new vehicle. I traded in my current vehicle and walked out with a new Land Rover Sport autobiography series about 3 hours later. The process was efficient and the staff knowledgeable.

Can't say enough positive things about Land Rover Larchmont! Steve Goldsmith was an unbelievable sales guy - attentive to every need. We will certainly continue shopping with them!

Wonderful customer service, easy to make and or change appointments. Johan is great.

Mr. Monroe more than covered the details with our lease! He was patient, took his time explaining the features of the car with us, and most important, we felt comfortable with his advise.

I bought Range Rover sport V8 by Larchmont/New Rochelle special lease program which I like very much. Excellent sales service as well!!

Super friendly staff at the front counter.

I was assisted by Steven Goldsmith. He is amazing and was really helpful with getting me good value for my trade in as well as finding a right vehicle.

It was a very pleasant service appointment. Me Johann Berry was extremely helpful and polite.

The looks of the dealership is very deceiving. The dealership is in desperate need of a makeover, but the good thing is the customer service does not. I had the pleasure of dealing with Matthew as my salesman and would definitely recommend him to anybody looking to purchase a Range Rover. The rating I am giving is based on my salesman ONLY and not the faculity. I would like to note that I picked up my Range Rover HSE in the rain from the dealership. I had a 2 hour ride home upstate (which turned into 4 hours due to weather) the rain quickly turned into sleet and snow as I was driving. Halfway home their was numerous inches of freezing rain and snow on the ground. The Range Rover was absolutely amazing in the weather, it didn't slip or slide once and never left me feeling nervous about driving in such weather.

Very professional.

Fantastic service in a modern customer friendly setting. We have been coming here for a few years and are always met with superior service and friendly staff. Tip: Ask for Mr Berry when you bring your car in for fast efficient service.

I have mixed feeling about that service. People are very nice there. But, November 9th I did 80 K maintenance, which includes "Inspect operation of electronic parking brake". In December I hot "Parking break failure" message - first time for 3 years I owned new Range Rover Evoque. I found online how to reset it and I did it. January I got it again. After that I have scheduled an appointment for service. Adviser treats that problem as a new problem, but I think it is related to their inspection of operating EPB. Also, during 80 K maintenance they did small damage to some parts, but refuse to accept it and just cleaned marks from dirty gloves on a white interior roof. Wanted to speak to manager - could not get him; left message, but he never get it touch with me. For all services for last 3 years (before 80 K) I did not have any problems.

Johann Berry is the most knowledgeable, experienced and professional service representative that I have experienced service in my 20+ yrs of owning Land Rovers. As an owner of a now aging Range Rover, he has be extremely helpful in educating me on issues that are very different from a new under warranty vehicle. This is what really rises him above his peers.

Excellent service at the time of need with lot of smiles!

I don't normally review car dealerships but I was quite impressed by Land Rover of Larchmont and Jim R. in particular. Jim was able to understand my needs and situation. He made the car purchase process very easy. And Jon in Finance made it quick and to simply sign and drive off--it took all of 15 minutes from the time I sat down to sign the paper work.

excellent service from Matt Bayer! Highly recommended for anyone seeking quality service and pleasant purchasing experience.

Matthew was very helpful with helping me get my new car. Very professional and was able to handle most of the things I needed done before I arrived at the dealership to make my experience faster and smoother.

VERY ACCOMMODATING! Not pushy and stuck to their word! See John Henesy or Matt Bayer great down to earth guys!! Customer for life

I found this dealership to average in every way except their prices for parts and service, which are noticeably higher than Manhattan's (though not high enough to go our of one's way).

Called a ton of times with no answer during regular business hours. How could no one pick up in a car dealership over a 15 min period and expect to successful? What a disaster......

Great Experience. Quick and affordable. No problem here. Thanks to the excellent staff and mechanics at Land Rover of New Rochelle, NY. Johan Berry, thank you for your exceptional hospitality.

Love it !!!

Love the staff

The service Department at this dealership is horrible!!! brought my 2013 Range Rover HSE in for an annoying warning light that was on, these guys had my car for over two weeks, during this extensive amount of time they were not even able to diagnose and therefore were not able fix my truck, wanting to know the status of my vehicle I had to call multiple times over the course of a week just to get my service writer on the phone (he must have been out to lunch for days). Finally after requesting a manager and making a big stink I got through and proceeded to get the typical dealership BS excuses and was told the sales department can give me a number on a trade in. TRADE IN!!! my vehicle is only three years old with just over 50,000 miles!!. Picked up the vehicle same day and refused to pay for any diagnostic charges. I am done with Land Rover of Larchmont.

Johan Berry and the staff at Larchmont Land Rover are extremely professional, reliable and fast. I have been servicing my car their for years and always trust their advice.

Great staff

We had a seamless experience at Larchmont/New Rochelle Jaguar when leasing our 2017 Jaguar XE last week! From the order placement to pickup, Jim handled every step with professionalism and ease. Compliments go to his assistant, Ebony, as well for her keeping us informed during the entire process!

This location isn't familiar with Jaguar. Brought my car to get the key programmed. Took 1h45 and now my trunk is shut, cannot open it. Only suggestion: Come back another time. Go to white plain Jaguar dealer.

Terrible dealership. Nobody even bothers to answer phones or return voicemail.

Went to dealer after having a miserable experience at competing dealer nearer to where I live. Almost gave up on getting the car I wanted because of treatment at closer dealer. But Steve at Jaguar of Larchmont, not only treated my wife and myself with respect, but went out of his way to find the excact car I wanted. Delivering vehicle not only when promised, but went out of his way to make a stressful purchase, a very pleasant experience. Kudos to all who worked hard at Land Rover Jaguar of Larchmont to make me feel like a person and not just "a sale". Highly recommend this company! Thanks again to Steve. Salesman of the year!

I just bought a used land rover and I just called the service dept. and spoke with Sandy. I am excited that I am new to the Land Rover family and looking for a place to always service my new truck at. Sandy seemed like she was very confused when asking about the coupon online about the free inspection and fluid top off, saying " ummmm, whats this thing about online, on our website, about an inspection". I had to speak to her like a child, without sounding condescending. She said I couldnt be seen until 8 days, which is a long time, im not asking to change my engine. so I agreed, she asked my last name, and said she needed to transfer me to the parts department for a question about buying a new key fob. it starts ringing and I get a voicemail saying the parts dept. is busy..... Sooo, I kinda have an appointment in 8 days? Do i not? What a bad experience, guess Ill start a relationship with the british works place.

As always, could not ask for nicer, more professional service people than Lenny and Johan.

We bought our Range Rover here, very good attention

Johann and all the service folks were nice and pleasant. The service was great, my car was given back to me in excellent condition, the service was explained to me and everything was done in a timely and efficient manner.

The Service Department at Land Rover Larchmont/New Rochelle continues to provide excellent service!! Keep up the good work!!

This was my first visit for service to this dealership and when they say that you are valued customer they mean it. I was treated more as a close friend than a customer. The service was perform in the time the timeframe promised. The service manager went out of his way to make my wait time enjoyable and before I left I felt that I had made a new friend. Mr. Berry should be commended on his able to listen to customer concerns and his comment to customer satisfaction. If you need service on your Land Rover or Jaguars this is the place to go.

service excellent, Edgar and Tech very helpful

I gave 1 star because you have to give 1 and I want to believe that the GM is trying to get me my deposit back..... First and foremost, I would like to say that I waited a significant amount of time before posting this review. I attempted to give this dealership the opportunity to right their wrongs. Yes, more than one. To start with, Peter McGill, who reports that he is newly hired at Range Rover New Rochelle (2 months) complained about his co-workers the entire test drive, then he calls me baby, ma and sweetheart, touches my arm and tells me that the people he works with are lazy and don't know what they're doing. Totally unprofessional and inappropriate conversation to have with a stranger who is a customer. I gave a $1000 deposit for this vehicle and was told that I would be able to pick up the car in three days. When I didn't hear back, I called several times and was given the run around by Mr. McGill. Something about the title and then something about waiting for paperwork from the bank from the previous owner. Sooooo, they had another vehicle that I saw, and decided to take that one, to cut down on the wait...so I thought. On that day, I was assured by the sales manager and Mr. McGill that it would take ten days to get the necessary paperwork for that vehicle, which would land me to August 15th pick up date. I agreed and patiently waited. Mind you, they have had my $1000 deposit since July 22nd. August 11th comes around and I call just to follow up since my salesman never called me, just as a courtesy to update me, and I was told....ummmm, I'm not sure, I don't know, no one is telling me anything, I told you I work with a. Inch of idiots.... REALLY??? Shenanigans!!! At that point I had enough of Mr. McGill. After calling several times to speak to the GM, and getting the run around from the woman who answers the phone and listens to her music with ear plugs via her cell phone, I decided to inform them that I would be contacting my credit card company to put in a dispute and was finally transferred to the GM. He assured me that I would receive my deposit within a few days. This was Thursday 8/11/16. It's 8/16/16 and still no refund. It's interesting, they received the money immediately and I must wait indefinitely??? Now it's something about the lady who handles that not being there. Why should I have to keep calling, keep waiting??? Can't they just take the $$$ out of the service or parts $$$ and return my deposit???? Oh, and BTW, I went to another RR dealership and purchased and picked up a vehicle in less than 24 hours from a very informative, appropriate, respectful salesman and dealership. I should not not to continue to hear about the fact that the NR dealership was purchased by another company and they are training their employees. I should not still be waiting for a refund. If you want a happy customer, a return customer and a customer who will refer people to your business, it makes since to make the customer happy....still waiting for my refund and also BTW, those 2 vehicles..... Still not available. I think that I've waited long enough. It's almost 30 days.....

From start to finish Johann went above and beyond what I ever expected. He was friendly, professional and incredibly knowledgable. The work was exceptional and the staff is as good as it gets.

Edgar was amazing. Had my car repaired in one hour and I was a walk-in.

My service manager is great. Best ever

I had a wonderful purchase experience with Jim Raysor of Land Rover of Larchmont. Jim besides being a consummate professional in his sales approach was also easy to talk to and down to earth, I would recommend him to anyone who is interested in the Land Rover experience. Thank you so much Jim!!

A dealership that does what they say they will do, on time and nice to boot. Should not sound exciting but it is. Jaguar Larchmont is just a pleasure to deal with. Happy, Happy, Happy

Good communication before during & after Service.Above & beyond Maintenance.

Sales and service outstanding. Sales department was extraordinarily helpful and we cannot thank our salesman Steve Goldsmith enough for his help not only in purchasing the vehicle but in questions we have had over the 6 months of ownership. The service department has been very flexible in arranging the scheduled maintenance and making sure that we were never inconvenienced at any time.

Edgar is great, knowledgable, and professional! We love our Sport and we felt that our car is in good hands with him and the extended Larchmont Land Rover Service Team. Many thanks!

Great Experience at Jaguar Larchmont. Went in to look at a vehicle I saw online, left a couple of hours with purchasing a Jaguar XF. Salesperson Oscar, was very helpful, with getting my questions answered, and getting the deal I asked for. He also, sent Scott to my residence, who gave me an expert lesson on using my vehicle. Will definitely recommend this location for anyone looking for a Jaguar!!!

Johan did a very good job with servicing my LR4. Addressed all of my concerns.

All was explained to me before,during & after service.Very friendly Staff & comfortable waiting area.Smooth experience!

Very bad service! These people are awful!

Visited Jaguar Larchmont New Rochelle on two occasions for service on my used 2010 Jaguar XF-R and I was truly impressed with the quality of service and personal care I received from the service department. I live 60 miles away from the location however the professionalism I've receive from this location was far superior than another dealership that is closer to my home.

Love my Evoque! Love the service I have received over the years. Steve and Deron are very knowledgeable, helpful and attentive. Keep up the good work Larchmont Landrover!

I recently purchased a Land Rover from this dealer. We purchased the car on Monday. They promised to provide us new rubber mats and they said the car would be ready for pick up by Thursday. Even though, we scheduled an appointment on Thursday to pick up the car, they were not respectful to our time and kept us waiting for 1,5 hrs . Neither the car or the paperwork was ready. After 1.5 hrs, there were still some error messages on the car. When we reminded them about the mats, we found out that they never ordered them! They promised to call us back the next day for the mats but that never happened. After 1 month and several e-mails, they still haven't fulfilled what they have promised. The only reason I gave them 2 stars is I love our new car and I think we got a good deal on it. Would not shop here again.

My 1st Land Rover purchase was THE BEST car purchase experience I have ever had, and Mr Daren Thompson is responsible for this. I have always dreaded the whole vehicle purchase process but with Daren in Larchmont it was brief and thorough. Daren answered all the questions without making me feel like I was bothering him, (unlike some salesmen that make you feel dumb). I literally drove by and walked inside just to get an idea what i wanted, and thanks to Daren Thompson I drove away in the Range Rover Sport HSE of my dreams. Its a comfortable environment didnt expect to feel so relaxed, not to mention I was with my newborn son. GREAT EXPERIENCE OVER ALL!! by the way, this purchase felt like a car rental process lol, but didnt leave with any unanswered questions. Daren Thompson, you are REALLY good at your job. Will definitely go back to Switch my Tahoe for a Sport V8 Supercharged lol.

Great experience. I walked in thinking I'd just look at a Range Rover and I walked out buying one. I never even made it to another car makers dealership. Deron Thompson is a pleasure to work with.

Great experience!

Awesome sales experience, we picked up a Range Rover from LR Larchmont back on 3/28/16. The vehicle by far exceeded all of our expectations. The sales guys were very informative and helpful along the process. It was by far the quickest car purchase I've ever made. They tried their best to get me into the vehicle of choice and then it was history after that. I highly recommend Land Rover Larchmont.

I have been dealing with Jaguar Larchmont/New Rochelle for several years in Service and Sales. Our Sales Consultant, Jay Jurac has been a pleasure to work with as this is the second car purchased through him. He is represents the dealership and Jaguar in a very professional manner throughout the purchase process. Will definitely recommend him and work with him in the future.

I have purchased a lot of Range Rovers over the years , The quality of service and honesty I have received at Land Rover of Larchmont From Deron Thompson was absolutely the best experience I have ever had. Being treated like a friend and not just a customer , the car was ready , cleaned and Deron took his time going over the car. There is only 1 word to sum it all up PERFECTION. Thank you Michel

the salesmanship at the store was absolutely fantastic thank you for the professionalism and courtesy

I wish I could rate this dealership (specifically, Jim Raysor) higher than 5 stars on this review. We have leased more cars than I can count but I cannot recall ever having more pleasant, smooth or most important, FAST experience! We are both busy professionals and do not have time to spend hours in the dealership listening to sales tactics. We knew what we wanted and when we wanted it and Jim kept our pace with his quick and efficient responses. We arrived to the dealer at 10:50am and were litereally driving out of the lot at 11:15am. Thank you to everyone at Larchmont Land Rover for this amazing experience!!

The guys at Larchmont are very thorough and that to me is what I call being "professional". They are expensive but I guess that's what gets when you drive Land Rover cars.

I purchased a Range Rover Evogue 2015 on 1/15/16 and it was the biggest mistake ever made. I should have never chose to buy it from the dealership in LARCHMONT, NY. They are the worst, their customer service skills suck and I wish I never purchased a vehicle from them. The salesman Deron never remembered to complete paperwork and the sales manager Carl Cruz is very inattentive when customer situations arise. Nobody returns your phone calls or follows up to ensure that complaints are taken care of and completed. I just received my tags today 3/17/16, 17 days after the temp expired. They made no effort to accommodate me for the time i could not use my vehicle. When I purchased the car the service light was coming on. I was told they forgot to reset it and that the vehicle was just serviced. Three days after I brought it in for them to push the reset button i received an email that my car would be due for service soon. The day I arrived to pick up my vehicle it was dirty, had scratches all over and a dent. I was handed the keys and sent on my way without any instruction on how to operated my vehicle. BUYERS BEWARE! THIS DEALERSHIP DOES NOT DESERVE TO BARE THE LAND ROVER NAME!!!

Love this place. They're crazy expensive but it's worth it.

Great Job, very professional care!

Great service and ask for Johan who is the best !

Fast service and very polite service advisor. I don't like the receptionist. She has an attitude

This is the best dealership that I've ever been to. The sales rep, Deron Thompson was very thorough from start to finish. No gimmicks, no hidden fees. He was on the straight and narrow from beginning to end. I would recommend Mr. Thompson to any person who is looking to get a car from this dealership. Awesome experience here!!!!

Excellent Service and I would Highly recommend Sales Consultant Jay Jurac 👌👍

Excellent customer service. Handled every detail with perfection.

Elite dealership!!!!! Deron and Ebony rolled out the red carpet and delivered white glove service!!! I'm beyond impressed and couldn't have dreamed of a better experience. They were professional, a pleasure to work with and very accomodating. My 2016 Range Rover was delivered to my door steps which is 40 miles away!!!!!! Amazing

It doesn't get better than this dealership. I used them for both my Range Rover and Jaguar. Helpful, friendly and knowledgeable staff get the job done right.

5 Stars! Highly Recommend! Deron Thompson and his team were very courteous and professional. A true pleasure.

Brought my Range Rover in for service and Johan was just great with me even got a call next day to see if all was ok by Johan .

Very disappointed. As you'll find out on the internet, if your Range Rover HSE loses power, often times your sunroof will become misaligned, which happened to us. That let water into the body of the vehicle. The water found its way to the back left of the truck where much of the electronics are located (GPS, Radio, Blue Tooth, etc). The water resulted in those electronic modules shorting out. Land Rover USA refused to call this a manufacturers issue and the Parchment dealership said they'd "discover" where the leak was coming from and replace the modules for thousands of dollars. They know the problem exists yet have no interest in doing the right thing for their customers.

I cant begin to say how much I love this dealership especially Steven Goldsmith my Sales man I have been buying my Range Rovers through him for years now and just picked up my 2016 truck last week from him and I come all the way from Long Island and that must be a great reason why I still go to him he very thorough, professional and very courteous and amazing with his follow up every step of the way. I highly recommend him and the dealership. Great Job and wishing everyone there a Happy, Healthy and Prosperous New Year.

Excellent Care, Concern and Delivery!The Best I have ever had sand I am driving 50 years!

Excellent smooth service. Made purchasing simple and pleasurable. Highly recommended as this dealership keeps its word.

It was the easiest dealership experience I've ever had...with the best outcome imaginable. Deron is a wonderful salesman, never at any point did we feel any pressure to buy. When we initially told him we'd be looking in about a month's time to do the transaction, he was fine with it. About three weeks later he contacted us and we were driving our new RR a few days later. We will be back.

Our salesperson was not willing to help us in the buying process end had no passion or enthusiasm while talking to us. Not to mention that the receptionist didn't even look at us while takingtaking. The salesperson figured a young couple with a small baby looking for an expensive truck is just a waste of time... Won't recommend this place to anyone!

This is the first review I have ever posted online. This dealership exemplifies the worst behavior in car salesmen, with a sales manager who does not understand or frankly care about the concept of dealing with customers in good faith. We originally went to the dealership to look at ordering a new LR4, and while looking at various color options on cars in their inventory, I noticed a used 2014 Range Rover Sport tucked way in the back behind some other vehicles. It fit our criteria, so I asked our sales associate, Deron (a good and very helpful guy), to move all the cars in front of it so that we could access it for a test drive. After my wife and I both separately drove it, we went to Deron's desk to make a deal. While we were discussing the car and reviewing the CarFax, the sales person next to him, while knowing that we were about to purchase the vehicle, quietly disclosed that to his customer (who test drove it after us) and allowed him to place a $500 deposit on the $63,995 vehicle to hold it while he thought about it. And the sales manager, Randy DeMaio -- the guy who should be the good faith arbiter in these situations and who should have given us a right of first refusal -- allowed him to do it. And this dealership has fixed pricing on their used inventory, so it wasn't a situation where he was selling to the highest bidder in a transparent process. When I raised this with Randy, he was rude and dismissive, stating that he sells cars and that I am welcome to put a backup deposit on the car. Wow. I strongly recommend going elsewhere if you are purchasing a new or used vehicle.

Definitely best Land Rover Dealership in Tri-state area. I have been to almost all the dealership in Long Island and NYC. Very good service. Deron Thompson who helped me was very prompt and service oriented. It was very quick and all the paperwork completed well before I arrived for the pick up! Highly recommend

Excellent service. It's a busy place, but is clean, comfortable and runs smoothly. Took my LR2 in and was seen quickly, offered coffee, water, etc. Gave me a beautiful new loaner (higher model even - 2015 Evoque) and were very accommodating with the return time the following day. Car taken care of exactly as promised. Another very hospitable greeting at the time of pickup, which was also a seamless experience. Car washed, clean, fixed and running as well as ever. The place has been consistently good, friendly, helpful. and I simply love the 2014 LR2 ... it's the best.

Always great experience, great team - friendly, knowledgeable and reliable. Highly recommend.

I had the best experience at this dealership, especially with my salesman Deron. He was very concerned about my needs and wants and was able to get me into a lease that superseded my expectations. I would highly recommend this dealership....

This is the best Land Rover dealership in the tri-state area. If you are in New Jersey it is well worth the extra few minutes to go over the GWB and buy or lease from this dealership. Its like night and day. This is my 2nd Land Rover I have leased. The first was from New Jersey. Never again ! The dealers at Land Rover Larchmont are knowledgeable, extremely professional, competitively priced and make the experience truly enjoyable. There was no pressure from the dealers. They wanted my family to be110% satisfied. No doubt we are. If you are shopping around I strongly recommend you stop by this dealership. You will have no regrets.

Wow. Are these real reviews? Just came from there.... After having purchased and leased several cars in my lifetime... this was truly the most negative experience at this dealership...specifically sales - from start to finish. First off, a handshake or even a smile goes a long way! Was truly considering the more expensive trim... but the statement, "it doesn't make sense for most people" I felt was quite a bit personal. Certainly, I'm no rich beauty... but I was ready to make a purchase. Everything about the sale process was saying "please go away... we don't want your business here". Thanks for this horrible experience. It makes me truly value a great sales experience ELSEWHERE.

I went to a few dealerships prior to Land Rover Larchmont to inquire about a Range Rover Sport and what sets this one apart from the others was the salesman (Peter Williamson). He was professional throughout the whole process, straight forward with no pressure. Mr. Williamson came in the next day on his day off to expedite the whole process so that I would have the car on the promised date. For the prospective Landrover buyer, check them out first and you will see difference. Joe P

nice

When our Range Rover overheated on the NY thru way, we were mortified. We were trying to make it home to Mass. We towed the vehicle to Larchmont and service advisor Marty Vallaro went to work. He assured us that we would be driving home that same day. In a couple of hours he was back telling us that our vehicle was ready. I assure you that when we purchase a new Range Rover in the next couple of months, it will be from Larchmont, because of Marty. Thank you so very much!!

They never call you back they hardly pickup the phone including the manager always on lunch brake

just a pleasure to deal with .never any problems or excuses the job always gets done correctly . thanks johann and crew

On Thanksgiving, 400 miles from home, I noticed a puddle of coolant under my 04 Discovery that was too large to ignore or dismiss. Checking the web, was very pleased to find LR Larchmont was less than 10 miles away, and their site enabled me to confirm a service appointment, first thing, the next morning! Immediately on arrival, the Service Advisor walked around the truck, to note pertinent details. The questions that were asked were detailed and necessary to support their assessment of the situation. The truck was immediately moved inside for testing and evaluation by an experienced technician. He was thorough, just as I had asked, because I had a wedding to attend the next morning in Western NY State and approximately 1100 miles to travel before returning to home and my regular LR service facility in Richmond VA. Not just one, but THREE leak points were found, each requiring immediate repair (two of which needed LR-specific parts). My truck is worked hard, as I am a volunteer EMT and I take emergency calls from home at night. This truck has 179,000 miles on it and has NEVER left me stranded. It does get regular lubrication and inspection by my dealer every 3500 miles. The team at LR Larchmont - specifically my advisor and my technician - worked hard and fast to get me back on the road, so as to not miss the wedding. As I awaited completion of work on my truck, I watched a number of customers come and go and did not hear a single complaint. I was very impressed with the quality of work that was done, especially in light of the fact they had no forewarning and obviously handled all their other customers as well as they did, too! The LR Larchmont Service team demonstrated understanding and great skill in dealing with my needs. As a user of dealer services for over 45 years, I can say that LR Larchmont as earned my appreciation and my highest recommendation for any person who requires a high standard of care for their vehicle.

Wonderful, prompt, polite, professional and personal. The service here is always excellent. I never worry if anything comes up with the car as I know Land Rover Larchmont will take care of it. Thanks to everyone there :)

Excellent service as always at Land Rover Larchmont. Joseph Massari runs a top-notch Service Department at this location. My service appointment was handled by Johann who was, as always, extremely courteous and professional.

Dropped in on a Tuesday without an appointment. Had the suspension amber light on. As suspected, compressor was starting to crap out. Marty in svc didnt try to b.s. me but rather quoted svc tech bulletin. In and out in under 3 hours and didnt slam me on labor or parts cost. Great LR dealer.