Lenny was amazing to work with. Extremely helpful, knowledgeable and responsive. I called almost every Land Rover dealership in the tristate area for quotes and availability on the model I wanted, no comparison Lenny was by far the best. Highly recommend Lenny at Larchmont/New Rochelle.

Pleasure in dealing with honest high integrity... A Dealership literally 40 miles away....and truly Worth the mileage... A comfortable and wonderful experience ,in Leasing a new range Rover Evoque.

Their service is horrible

Always a perfect experience. Service is one of best I ever experienced in the car industry. My service rep Brandon is always on top of things. A pleasure working with him. Love the cars but have to admit service is probably the best I ever experienced..... Thanks Brandon.

This dealership is very attentive until you buy a car. After that, you are on your own. Nobody including management has the decency to call you back. Very disrespectful especially when you buy a high end vehicle. Go somewhere else. Believe me!!

I had a great experience purchasing my Range Rover in New Rochelle/Larchmont. The showroom is not good and they need to move soon but the team was outstanding (Nolan, Tamatha and Brandon). Nolan was patience and not pushy. He understood what vehicle and the features I was looking for and he knew from the start that I wasn’t buying until I found that car I wanted. He searched and locate it but it took 3 months. Each customer has specific requirements and Nolan understood that. He kept me updated on the progress of the vehicle over that period and I was impressed with his professionalism. Both Tamatha and Brandon has been responsive and great. Thank you team and let’s keep it going. Stan

Brandon in the service department was awesome he went above and beyond to accommodate me as I was having difficulty finding time to get to the dealership. I hope someone in his service department recognizes him as he’s super friendly, great with customer service, and very accommodating to his customers. Thanks Brandon for helping me out and getting me situated when I was running dry on time going to work. When I come back I’ll be sure to be asking for you!

Bought my vehicle from Lenny Curtis. From start to finish he was pleasant, professional and knowledgeable. He made the experience quick and I felt good about the purchase. Likewise, Tamatha who handles the financials also made the process really quick and easy. I'm glad I drove 2 hours to find this ride! In a cynical world some may think I'm affiliated with this dealership... think about this...can't some dealerships just get it right? Those places deserve praise. Thank you again to Lenny and Tamatha!

I wish I could give a 5 star review, as my first impressions and overall experience in this location was extremely satisfactory. However, on my second visit, I was very disappointed to encounter the extremely sour attitude of one of their managers. Normally, I would not go so far to find a dealership, as I live in New Jersey, and have an extremely busy schedule. The only reason I went there is because I was recommended by a very good friend of mine to do so. And I am truly glad I listened to him, as I was very satisfied by the sales person who attended me. He made me feel heard, and answered all my questions. He helped me pick out the car that best suited me and my needs, but didn't break the budget, settling on a 2020 Range Rover. The only issue was a small yellow stain on the roof. A small issue, but an issue nonetheless. Once again, the sales person made me feel heard, and told me to return when I could to get it detailed and fix the discolouration. I thanked him for this courtesy and left. This past Monday, I was able to return, and I was looking forward to having the stain removed. However, upon returning, I was met by an extremely unfriendly, disinterested, and just downright rude attitude by a man by the name of Ryan, apparently the manager of the sales department. When I approached Ryan about the verbal agreement to return to the location for a touch up, he asked no questions about who had attended me, how big the stain was, how long it had been since my last visit, or even, as most courteous people would, how my day was, he simply took one look at me and my request, and denied me. However, as I had made an agreement with the sales person before, and since I came all the way to New Rochelle to give my business here, I remained firm in my stance for the touch up. Ryan then agreed to take a look at the blemish. I showed him the spot in the car, and after he looked at it, he had the audacity to slam the door of the car. I was obviously extremely furious about that, as I did not pay a small amount of money for the car. However, since we were in a place of professionalism, even if he refused to be professional and courteous, I held my tongue. After 15 minutes, Ryan finally agreed to let the bodyshop work on the unsightly spot. After another 20 or 30 minutes, I was confused as to what was taking so long. So I decided to check for myself, where I discovered that I had been waiting an extra 15 minutes after they had been done. It was simply that a certain sales department manager had "forgotten" to inform me that the spot was gone and I could leave. Unfortunately, if these are the kind of people this location hires as managers, I can not in good consciousness recommend this location to any of my friends or family.

Thank you Garfield and T for helping me get one of the last 2020 Jeep Grand Cherokee Overlands Black with Cierra Brown interior across the U.S at one of the best deals possible. This color combination was impossible to find. Your customer service throughout the purchasing process was superb, and I am happy to be back with Larchmont! You guys deserve infinite stars!!!!! ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆

Great customer service

Fantastic experience with Miguel. Everything was done over the phone and e-mail and when we arrived I simply signed the financing paperwork and we drove away. No pressure. Easy to deal with.

Hands down, one of the best places we’ve been to - simply because of the people and the service. Throughout the whole experience of buying my first car, the individual we worked with Lenny, listened to my needs, exactly what I was looking for, understood my budget and talked through all of my options. He was patient, willing to talk over the phone and be as happy to help as he could be. Through this, we were able to determine the car I actually loved and ended up getting was one I never even considered! It didn’t feel like a one transaction and then it’s done but rather, a relationship where I know I can go here for any questions, future cars or assistance in general. Then when it came time to all of the paperwork, Tamatha was awesome and got us out of there so efficiently! Both Lenny and Tamatha were great to work with and I am so glad I left with a car I LOVE! Highly recommended.

Hands down, one of the best places we’ve been to - simply because of the people and the service. Throughout the whole experience of buying my first car, the individual we worked with Lenny, listened to my needs, exactly what I was looking for, understood my budget and talked through all of my options. He was patient, willing to talk over the phone and be as happy to help as he could be. Through this, we were able to determine the car I actually loved and ended up getting was one I never even considered! It didn’t feel like a one transaction and then it’s done but rather, a relationship where I know I can go here for any questions, future cars or assistance in general. Then when it came time to all of the paperwork, Tamatha was awesome and got us out of there so efficiently! Both Lenny and Tamatha were great to work with and I am so glad I left with a car I LOVE! Highly recommended.

Purchased a new Discovery from Miguel A. Dealt mostly with him via phone and email. Was a simple, efficient, and painless process. He even delivered the vehicle over 1.5hrs away. Would recommend asking for him directly. Great experience.

Thank you Ryan and then Miguel Araujo for such teamwork on he special buy . God is Faithful and He opened doors for the divine Connection and great service so that I can have such a smooth buy and beyond great service.

Miguel Araujo was definitely a great help! Very patient, serving and really went above and beyond to make sure that I was assisted. Thank you so much

Miguel helped my mom get her the best car at the best price! Definitely recommend Land Rover. Can't wait to go back and get mine soon!!

Had a very pleasant experience with land rover Larchmont. Mr. Curtis was very knowledgeable and a tremendous help with our questions and getting our car all set to drive home. Looking forward to future business with them.

Excellent first time experience with Land Rover! Jim Raysor was a pleasure to work with - professional, genuine, honest, and fair. Love the car and the experience was top notch. Dealership was taking all coronavirus precautions which made me feel very comfortable going in to the showroom to take delivery during this time. Thank you Jim, hope to do business again!

Did not have to wait long work was done on time

Thank you everyone for helping me find the perfect car and a huge thanks to Miguel such a good guy and convincing...

Worst car buying experience I have ever dealt with I have had over 8 cars Check engine light came on after 2 days of driving hood switch had to be ordered so I couldn’t lock my car because it was showing the hood was open the sunroof was leaking and the breaks need to be changed since it’s making a noise... they told me the noise is standard in that year range and I know that’s a lie I’m a car salesman once u hear that noise it’s time to change breaks and they refuse to do so because they don’t want to pay for new ones... Then they comment online call me so they can help its just a comment they put so it looks like they are trying to help when they can really care less once u walk out those doors... The GM along with Erik is the main problem the GM tends to walk around like his bathroom bowel movement doesn’t stink but with everything going so wrong with my car Brandon in Service has been nothing but helpful in trying to help me with my car I just got less then a month ago. As far as Sales I would never recommend... Service is A+ though

I had one of the best and Fantastic experience with Nolan Obrien he was so kind and really attentive to what kind of Car me and my fiancée was looking for. He was really professional and really told us everything we need to know about our first Range Rover Evoque SE 2020 he wasn’t a dealer for us but more like a friend to us by the way he made us feel like home or like we knew each other for so long. Nolan is the best professional,funny guy and experienced you will ever meet I will definitely recommend him if you looking for professionalism cause with him you will be very happy of your purchase with no regrets!!! “Nolan if you read this know that we are so thankful that you helped us find this wonderful incredible car that we are happy to drive and learn about thank you Nolan you the best!!!”

Service center is horrible !!!!!! Highly advise you go elsewhere if you’re interested in buying a Range Rover. I’ve had more problems with my Range Rover velar that have supposedly “been fixed” time and time again by the service center. Poor communication, always confusion and a delay when you’re there, they never have a loaner, and much more. In my opinion, Range Rover is not worth it- go buy a Porsche down the block.

Great people.

A huge thank you to Miguel Araujo Jr., Tamatha Carbone, and the whole team over at Jaguar Land Rover Larchmont/New Rochelle for making my car buying experience unforgettable in the best way. I walked in with an idea of what I wanted and before I knew it I left with my dream car. They were never pushy or tried to change my mind in any way. It was solely about helping me find what was best for me and I appreciated that so much. The service, the people, the whole experience was excellent and I’m so glad to have bought my dream car from them. Looking forward to seeing the whole team again someday soon! 5 stars all the way!

I had a very good experience buying my car with Nolan Obrien. He was super attentive and knowledgeable. He also noticed a small problem and made sure that it was fixed and perfect when we picked it up. That was important since we were purchasing a 2019 discovery sport. I also feel like we will be well served for anything that might be needed in the future. I would definitely buy another car at this dealership and especially with Nolan!

My car buying experience here was outstanding.Tamatha, Ryan and Miguel made me feel at ease throughout the whole process. They showed me they are trustworthy and have my best interest at heart. When I test drove my car I knew it was going to be mine. They provided updates on the process and explained things in detail when I had questions which I appreciated. I wouldn't hesitate to buy another car from them. I don't have any other dealerships in mind, as long as Tamatha, Ryan and Miguel stay this will be my go to dealership. They are great people and a wonderful team.

Excellent Service, no hassle, no fuss, diverse group of knowledgeable sales folks and hats off to Lenny for smooth paperwork coordination and tutoring of the Land Rover Discovery-1st Edition... Thank you all.

Thank you Lenny Curtis for a wonderful experience. You are so attentive to detail! I highly recommend YOU & your dealership. I adore my Range Rover Supercharge!!! Thanks again!

They turned my fist car buying experience into an absolute nightmare. I purchased a car from here in October of 2019 and let me start by saying the sales staff was kind patient and helpful. once papers are signed and they have your money that all stops. about a month after my car had an issue with the transmission. since its not a jaguar or land rover i was redirected to jeep so they could diagnose the problem mind you this car was under this dealers warranty since i had only had the car for a month when this issue came up. this was clearly a pre existing problem with the car which they didn't disclose during the sale. long story short its been 6 months and i've been calling and emailing with no end or solution in sight. the general manager and my sales person have both confirmed to me several times that this issue is covered in the warranty yet they refuse to actually fix the car or pay to have it fixed somewhere else. I cannot stress how unprofessional they are. if i could give negative stars I would.

I don’t usually provide reviews but feel compelled to do one for Land Rover Larchmont. I had a great experience. Steve Goldsmith my salesman was stellar. He took time to get to know me and what my family needs. He didn’t oversell. True gentleman.

I recommend Land Rover in New Rochele I had my car serviced and ready in one day Thank You Guys

Excellence is the only word to describe the level of service at Land Rover Larchmont/New Rochelle!!! Steve Goldsmith, from the sales team, and Tamatha Carbone, from the finance department, went above and beyond to help me and make me feel welcome joining the Land Rover family!!!! A week ago I was looking at cars online and now I am driving my dream car!! Thank you for making the experience so seamless. I am happy to be a part of the family and look forward to stopping in soon!!!

I have to say that I didn’t imagine leaving the dealership with my Dream car. At first I was settling on a vehicle due my budget. Then when I told them that I wasn’t happy they immediately found the car I wanted for the price I could afford. I’m so happy that during this pandemic I was able to make a financial decision with good honest people. Thank you Land Rover.

I am a very satisfied customer since 2010. From the inception, sales and service have been exceptional. Yohan and his team have always demonstrated what Brand Power means. I really appreciate the fact that my vehicle was picked up and dropped off at my home for the annual service which was an added comfort during these uncertain times. Mr. Cacciola I also thank you and your team for demonstrating why Land Rover is at the top of its game. Stay safe and be well.

I have a older Land Rover. Recently brought my car in for an oil change. Although the face to face customer service experience was friendly this will be my last time ever bringing my car to get serviced at any Land Rover dealership. I spent $300 for the oil change and state inspection. A couple days later the oil light comes on. There was no leakage, and nothing wrong with the oil/engine sensors. When the oil light came on I checked the oil level and it was extremely low. Out of caution and fear of damaging the engine I went to the only place I could buy oil at that time (Speedway) and put their oil into the car. I bring the car back to the dealer and they can’t find anything wrong with the car. I explain everything that transpired, they don’t do anything to the car, and tell me to keep driving it as is. My assumption is that the mechanic didn’t put enough oil in the engine when I originally brought the car in. So now I’m in the hole close to $400 for an overall suspect oil change. From now on I plan to find a local mechanic that can provide reliable service to my car. Anyone reading this who has a older Land Rover, I recommend you do the same. Not only will you save money but you’re car will be properly taken care of.

Couldn't imagine a better car buying experience...Nolan and Tamatha were absolutely a pleasure and I will be a customer for years to come. A+++++

A huge thank you the team at Land Rover New Rochelle. My boyfriend and I picked up our car on Saturday after two weeks of working with Lenny. He was absolutely stellar and couldn’t have made the process easier for us (first-time car purchasers!). He walked us through all of our beginner questions and made himself available to us every step of the way. It’s what made the biggest difference to us when we decided which dealer to work with. Similarly, Tamatha in the finance department was extremely helpful when we came in. She patiently walked us through all of our options and really helped us weigh pros and cons of all that was available. We felt taken care of at every point of the way and feel very thankful we got to work with such an amazing team for our first purchase. It made a daunting process extremely swift and easy, and we hope we can work together again in the future!

A huge thank you the team at Land Rover New Rochelle. My boyfriend and I picked up our car on Saturday after two weeks of working with Lenny. He was absolutely stellar and couldn’t have made the process easier for us (first-time car purchasers!). He walked us through all of our beginner questions and made himself available to us every step of the way. It’s what made the biggest difference to us when we decided which dealer to work with. Similarly, Tamatha in the finance department was extremely helpful when we came in. She patiently walked us through all of our options and really helped us weigh pros and cons of all that was available. We felt taken care of at every point of the way and feel very thankful we got to work with such an amazing team for our first purchase. It made a daunting process extremely swift and easy, and we hope we can work together again in the future!

Excellent customer service

I visited the dealership on two occasions. The first time for a test drive and to gather information. My sales person Ebony provided me with the information and I left and told her I’d get back to her. The next day I returned with my spouse and we made a purchase. The overall process was smooth and Ebony spent the necessary time to answer my questions. Also the finance manager Tamatha made the purchasing process go smoothly. I would definitely return when I’m in the market again.

Good customer service and assistance with find the perfect vehicle for me budget and design wise.

My remote start up doesn't work. Several times I was asked to delete the App. and redo it. Spent a lot of time online trying to resolve this. Still not sure why this wasn't setup before my leaving the dealership as Lexus had done in the past for me. Now I have to come back to Larchmont this coming Saturday at 8am as I am told there is something wrong that needs to be corrected on the car that is effecting this. If I have to spend more than an hour I wont be happy.. Otherwise Mr. Goldsmith was helpful.

great dealership. they know how to do business, and will make a deal with you.

My visit with Land Rover was great and productive.

I worked with Ryan and Eric. They worked with me to meet my financing needs and I left a happy customer in my new 2020 Range Rover.

Absolute pleasure working with the JLR Larchmont/New Rochelle team. Highly recommend Lenny as a salesperson! He was extremely helpful in finding me my new Rover and super knowledgeable!

I went to the service department for the first time this morning as I just moved here. The service advisors were so nice to me. Had a seatbelt buckle that wasn’t functioning. My advisor went out with a flashlight and tool. He walked back in in under 5 minutes and said, “you’re good to go”. No charge. What unbelievable service. Thanks guys. I’ll be back many times.

I am a Land Rover customer for more than 10 years. I drove this car over 3 different continents, including US. Been always happy, felt safe, ensured that I can move through (almost) any type of land road, either is in Manhattan, the pick of a mountain or in deep mud. That kind of proud and relax feeling. I was in Land Rover Larchmont/New Rochelle in 2017 for a new purchase. And I returned in 2020 for another, to replace the previous. I had the feeling of returning to friends. As Ebony Bryant, my sales associate, mentioned to me, to 'the family'. Indeed, we need that trust and confidence when making decisions to by a car. It is not only about the discount I received in purchasing the car, which at the end, everyone is interested in these 'numbers', but the kind and friendly discussion with Ebony, with Ryan Gyll (Sales Manager), which have done everything to make me ... happy. And I felt happy before having the deal, I was happy seeing the follow up they had to ensure that everything is OK, and I can bet that I will be happy in the future as a proud member of the Land Rover 'family'! Thank you very much Ebony, thank you Ryan!

I was helped in a timely manner and had a great experience. Everyone was very helpful and informative.

The sales people are extremely rude not helpful in accommodating and going out of there way for a sale

The sales personnel are what to be expected... The car service maintenance, personnel are exceptional. Look forward to returning and financing a another vehicle

Sales rep was not pleasant or enthusiastic at all... I wanted to have a great experience trying to buy a new car for myself but the sales person totally dampened the whole experience... he didnt seem to car at all for my likes or wants which isn't a good feeling to give a customer.... I will not be returning here nor do I recommend this place for business

terrible service

Great experience!, Melissa and the rest of the team were very helpful and walked me through my first vehicle purchase.

I recently went into Land Rover after viewing other cars on Main St. I was impressed the moment I walked into the door. The receptionist immediately set me up with a car salesman without a prior appointment. I met with Jim Raysor, who I would end up leasing a car from a week later. Jim and I went over different price ranges, features, models, leasing options, and test drives. He was patient and professional throughout the process. I am a week into my car and couldn't be happier. I highly recommend Jim and the entire staff and Land Rover Larchmont

I had a very good experience with Steve Goldsmith. I just got the car last week. He knew the car well and spent time showing me all of the features. In the past this was done very quickly leaving me confused after leaving the dealership but Steve took his time and explained everything.

Excellent service and fair pricing. I traded in my old Infiniti for top dollar and got a brand new car for thousands less then MSRP. If you’re in the market for a new car this should be your go to dealership. Ask for Ebony Bryant she is an expert! She carefully walked me thorough the buying/financing process and I walked away with a better deal then I expected! She’s great and I’m overjoyed with my new purchase!

the service and sales reps were very understanding to my needs, so i walked out a very satisfied customer. Thank you guys great work

I had the best experience picking out my new car. Jim was helpful in making sure found the right color and trim features that I had been looking for. The car ended up being available at an inter dealership. Jim along with the whole LR New Rochelle team made the process seamless. I will most certainly be going back for years to come. Thank you Jim!!!

Jim was so helpful with the trade in experience. He was able to track down the right car and color easily. The team is excellent and all helped in making it a seamless experience. I highly recommend LR New Rochelle!

Where there appeared to be a systematic issue with my appointment registering months later, Brandon was able to resolve the make great adjustments to get the servicing done in a timely manner. He was attentive, understood the issue at hand, and made the process flow once things were sorted. Also Sonny provided great timely service during this visit. Despite a process flow issue, the team got the job done and my car issue resolved. Much appreciated!

PLEASE AVOID AVOID this dealership We buying cars there and they treat you bad unprofessional people don’t know how they running business like this .The salesman name Lenny told us that this car have a feature which we find out it did nt have they lied to us .and then GM baryan Phillips promised to help us which he did nt .please Aviod this dealership the salesman lie to you so they can sale you a vehicle bad customer service I ever had.i am taking my legal action on them.they make false promises to you ....

Great experience at Land Rover New Rochelle. I went there with the expectation of being pressured and feeling uncomfortable. I must say it was quite the opposite. Jim Raysor my salesman was very professional and made me feel comfortable throughout the whole buying experience. I will definitely refer friends and to Jim for there next Land Rover.

There is a definite aim to please the customer and establish good long lasting relationships . Land Rover of New Rochelle was successfully able to accomplish their goal!

Love my Discovery! Great team.. everyone made this quick and easy, the way it should be!

Best deals in NYC! Quick and easy.

Everyone was friendly and Willing to work with me to find me the right product that meets my budget and poses as a happy medium for all. Jim Raynar my sales rep. Went above and beyond to help me find what i needed. The finance rep was also comprehensive of time limitations and setup everything for a soeedy and smooth transaction. Very satisfied with the service.

Went in yesterday to pick my vehicle, & all I can say is, Johanna Berry from service, he IS THE BESTTTTT, his initial look at my vehicle & immediate observation was “your vehicle is crooked”, I was like oh my goodness, yes you are right, am so glad you said that cos I thought I was going crazy, smh”, there’s no time that I have taken my vehicle in for service that I ever regretted or have a complaint afterwards (even though I cringe at the cost most times😂😂😂😂) he still works with me & does his best. I have also had interactions with Randy from parts, another great guy, took care of my issue instantly over the phone, & he was very gracious enough to resolve the issue for me in person within minutes. And I also have Alberto, very calm & patient on both occasions where he has had to drop me off because a loaner wasn’t available, I am forever grateful. To these 3 people, I SALUTE🙌🏾👏🏾👍🏾.

Ebony the best salesperson

Nice place friendly

What was supposed to be a 24h fix took 4 days. Of course I had a loaner but I was quite surprised to find out that a daytime light failing, less than 3 months after the car was bought, is a normal and acceptable thing (words from the technician when I picked up my car). I expect more from a brand like Land Rover and it is disappointing. This is my first Land Rover and it might be my last ...

After a few emails Land Rover of Larchmont was able to resolve my concerns. Now I am just waiting on a second key. Vincent R Greco

After a few emails, Land Rover of Larchmont resolved my concerns. Now I am just waiting on the second key.

I couldn’t be more happier with my 2020 Range Rover Evoque. Alex was amazing and help me to get everything I wanted in a vehicle. I purchased the 2020 Evoque fully loaded and it’s everything I wanted and more. Alex for the win!!!!

Great experience and thanks to my sales guy Alex. Never been a more pleased customer.

Great environment, clean place, my sales guy steve very helpful, alex and melissa at the desk extremely friendly people, tony and brian(financial personnel) make this place the best land rover dealer in NY, thanks for my Range Rover sport deal.

Great and easy experience! Drove 2 hours just to come to this dealership and am so glad I did because I left with my dream car with no buyers remorse because I got a great deal on it! If you’re looking for a certified pre owned Range Rover with low miles, this is the dealership to keep an eye on their inventory! Also ask for Jim if you have any questions, he was amazing!

Can I give zero stars? I have had consistent problems with the passenger car door holding water. On three separate occasions, the car was left with Land Rover to fix the problem. It was never fixed. Now, no one in upper management will return my calls despite numerous promises. The difference in customer care between Land Rover and other car dealers (following the sale) is drastic to say the least.

The smoothest and most pleasant car buying experience I’ve ever had. The Team at this dealership run a tight ship. Expect nothing but the best from start to finish. Lastly Jim Raysor my car sales associate was the best. Informative, personable, and professional. Looking forward to doing business again in the future.

Excellent customer service... They had a loner ready for me, and expedited my exit upon pick up.

Muy mal servicio , compre mi suv Range Rover sport y en Range Rover Larchmont , estoy pagando una garantía de motor y transmisión y mi vehículo tiene un pequeño problema en la caja de cambios, y en la pantalla , vengo al dealer y me dice la persona encargada de las garantías , que tengo que pagar por el diagnóstico y que deje mi carro por lo menos 2 horas y que cada hora son 250 dólares , buenos ladrones ; muy mal servicio 👎 y para colmo el racismo 👎👎👎👎👎👎👀

I wholeheartedly recommend Land Rover Larchmont. Be sure to ask for Lenny! He was informative, thorough and delightful to work with.

Its very very good

One of the most pleasant and valuable experience leasing a car for second time due to larger inventory and options on top of sincere sales service provided by Jim Raysor who worked with me for both leases over the years. He worked very diligently to find the loaner car that fits my budget with limited mileages on it. I know, I can't drive any other car but Range rover. Thank you!

I could never get through to anyone there. Service never answers & I left messages for over a week with the finance manager and still no call back. I own an Infiniti & a Harley davidson and the customer service I get from those 2 dealers blows land rover out the frame. Smh

Great staff and super helpful. Wonderful experience and walked out same day with my new car. Ebony Bryant ( sales specialist ) Nick their manager, and Tony their finance manager all were wonderful. 👍🏻👍🏻👍🏻.

The salesmen at this dealership were so helpful and patient. Went to check out my dream car in May, they went to run my score & did a soft pull...told me I may not get approved. (Score was shown lower than what is on credit karma) So I waited 2 more months which was ideal because my birthday is in July. Long story short i did the credit application after getting my score up 100 points & I got that phone call to come & pick one out. Have never been so happy!! 23 with my dream car & no co-signer. I originally went to the one in white plains earlier this year because that is where i live. The sales manager told me i would not be able to get the velar & that i should stay in my price range and maybe look at an evoque. As a black Woman, you go to the one in white plains, they won’t even look at you! Well I’m about ready to drive my fully loaded 19 velar right to them 😛😛 thank you Anthony & thank you Lenny

Great environment is great! The staff is amazing and really work great as a team. Great selection of vehicles. Thank you to the whole team that helped us get our new car. Go see Jim for an awesome car leasing experience!

Great environment is great! The staff is amazing and really work great as a team. Great selection of vehicles. Thank you to the whole team that helped us get our new car. Go see Jim R for an awesome car leasing experience!

Jim Raysor is terrific. He's straightforward, honest and fair. His service was (and remains) impeccable and that level of service clearly permeates the entire dealership at Land Rover Larchmont/New Rochelle. I negotiated a lease for a range rover with three separate car dealership in the area. Jim and his dealership were head and shoulders above them all in terms of responsiveness, service and fairness. Getting to a good/fair deal with the other dealerships was like pulling teeth. With Jim, he sized me up well, and understood that I was a buyer, that I knew exactly what I wanted, and that I would not settle for less -- and I didn't have to suffer the condescension and insults to my intelligence that I faced elsewhere. In fact, I negotiated a better deal at another Land Rover dealership nearby, but decided to do the deal with Jim and his dealership, because (A) Jim is genuinely a likable guy, and (B) I knew that Jim and his dealership would continue to provide great service even after we closed the deal. Kudos to Jim and the management for establishing such a terrific commitment to great service.

Shout out to Steven Goldsmith for making my Range Rover experience very fruitful.

Great Customer service, and it was a great experience. Great Financial team and sales team, and management.

I came to Jaguar Land Rover/ autoNation in Larchmont to sell my car. From the beginning of my visit to the end I was treated with courteous, helpful Service. The staff kept me informed during the process and helped me where I needed it . I never felt pressured or coerced to do something I didn’t come there to do. It was a good experience for me and my wife. I would consider this dealership for a future purchase. Lenny was especially knowledgeable And helpful. Thank you very much.

Great experience working with the team at Land Rover Larchmont/New Rochelle. I was very happy with my purchase of a FPace. Kudos to Steve Goldsmith who reached out to me immediately after my internet request. He quickly identified which cars fit my criteria and worked tirelessly to ensure a good deal was reached. Out of all the NY/NJ jaguar dealers, Land Rover of Larchmont/New Rochelle was the most welcoming.

Nice place about to get a brand new state of the art building ..had my car serviced there recently Daniel the mechanic was very happy to explain his work and what may need to be done soon without being pushy..sane with Anthony the service Manager very good people will be back

Back in 2016 when my wife and I originally started looking at Range Rovers, we were appalled by the way we were treated at some of the North Jersey dealerships. This is when I first came in contact with Jim Raysor at the Larchmont location. Jim promised me that he had the vehicle I was looking for and it would not be a waste of my time (he even took pictures of it). It was the best experience I had ever had at a dealership. When my lease was up this year I immediately reached out to Jim again, hoping he was still there...sure enough he was and the treatment and experience was exactly the same. Jim and I went back and forth via phone and email to workout the details, he was available every time I reached out and we completed another deal. As a salesperson and business owner, this is exactly the way relationships are established and continued business is gained. Kudos to Jim Raysor. The vehicle is amazing!

The best dealer around. This is our 5th L.R. with Larchmont. We have always had a great experience here. We always dealt with a specific salesman (Pete) but he is no longer with them but Jim Raysor picked up where the former salesman left off. We told him exactly what we wanted and Jim & crew delivered, I mean they actually DELIVERED the vehicle to us!!!! I also want to mention Nick & Tim, they were great also. This is why we drive pass 3 different Land Rover dealerships on our way to Larchmont. We all know a Land Rover can sell itself but this dealership sells the experience. Once again, great place, great staff. 5 stars +

Just walked out of the dealership with our 2nd Range Rover Sport. Jim Raysor is the gentleman you need to go see! Jim sold me both Range Rovers and I can say with absolutely certainty that it was the best car buying experience I have ever had. There was no game playing or fooling with numbers,he is a man of his word and excellent at what he does. Highly recommended!

Great service from the minute I walked in! Thank you Jim R!!

I went in to Land Rover of Larchmont after my dad and I were looking for an SUV. Jim Raysor introduced himself and we explained what we were looking for in a vehicle. The whole team at Land Rover of Larchmont, from Jim to Kevin and Joe were warm and made me feel like the genuinely cared about my needs and making me a part of the Land Rover family. They are always available for any of my inquiries. I wholly recommend anyone looking for a quality vehicle to head over and ask for Jim! Amending on 5/9/19: I had a great experience with Jim (which is why I gave them a high rating before) but a TERRIBLE experience with the service team. My Discovery Sport SE had some trouble with the backup camera and sensors not working. I assumed this would be something covered by the warranty and took it in. The service team stated it was not covered by warranty because the damage was done in an accident. They claimed someone went into the bumper and clipped the wires. The car has NEVER been in an accident and I had to buy a CarFax Report and they still did not service it. The Service Manager said he would not service it under warranty and invited me to take it to another service center to see if they would it without charging. I did just that and the other service center did the work. Please do not give a dollar towards servicing your vehicle to this business.

1st visit-Very professional & courteous staff.

I have been car shopping for a few weeks and stopped by Larchmont Range Rover. I had the pleasure of dealing with Lenny and James. They were both amazing. They got me exactly what I wanted and made it all possible. From the moment I drove into the lot, to walking in the door the customer service was excellent. If you are looking for a Range Rover, I highly recommend doing business with Larchmont Range Rover and ask for Lenny and James. You will be very happy!

Wonderful experience! They pulled through for me! Thank you Leo!!

Went in to see Aline who was fantastic and patiently captured all my needs. I’m a conscious consumer; Part of my due diligence is to conduct research ahead of a purchase. Although not ready to buy today, I wanted to make sure I understood the process and that this dealership could accommodate my needs when ready to drive of the lot in 3 weeks. James Beban, Sales Manager came to me after Aline escalated my inquiry and was very dismissive. He said “come see me when you’re ready” with a classless demeanor. I thought that was immensely rude and a major disregard for my time. I came to see you to better understand your process. I guess since I am not ready to buy TODAY, I don’t deserve your time? Well, some of us like to better understand the product we are purchasing. Too bad James didn’t have the patience to deal. Another dealership will get my business!!

the selection of pre owned vehicles at this dealership is exceptional, along with there customer service. I purchased a 2013 audi s4, that might as well have been new. Upon arrival the day of picking up my new car, it was detailed and show room clean. Would recommend this dealership, and my representative Tatiana provided wonderful help, and a smooth car buying experience

I’ve owned about 7 vehicles at this point, 4 of them being luxury vehicles. The process at this dealership has by far been the best one! James (pre-owned sales manager) and Ebony (sales person) we’re so great throughout the entire process. 10/10 would recommend.

After reading the reviews I don’t understand how Landrover hasn’t replaced management at this dealership.

If your looking for a great experience and good service this Dealership isn't it. I recommend Glencove Dealership, service is above 5 stars. Larchmont Dealership needs to attend a few classes on customer service especially when we are spending over $100k for a car.The lease on my Supercharge Range Rover was up so I called 3 days prior to find out if I needed an appointment to return the car and I was told just come in and we will take care of it, unfortunately I had a meeting in the city and my father in law volunteered to bring it in. When he showed up they told him with an attitude he should have made an appointment and then made him wait 30 minutes. When they finally got to him they didn't want to help him remove the plates, the front plates had the e-zpass with tamper proof screws, when my father in law asked them for that bit to remove it they told him they didn't have that tool. I had to drive from the Hudson Yards ( Manhattan)to the Dealership for literally 5 min that it took me to remove the screws. With a service department with 10 mechanics and all the tools they couldn't help my father remove 2 screws? . To be honest I was planning on leasing an Autobiography but after they gave my father in law attitude I told him not to bother to ask about another car.

I have been trying to get a hold of the service manager for two weeks now and he is no where to be found. All i need is service records for my vehicle and they keep giving me the run around. worst customer service ever don'tcome here.

Excellent service, great experience

After this dealership sold me the car (exactly 1 month ago) I never heard back from them. Still waiting to schedule time with the “genius” to tell me all the fixtures of the car. Call dealership and explain I was having a few issues and never received a call. Very unprofessional! After multiple calls/messages I finally received a call back, made an appointment for April 6th two weeks in advance. When I went, everyone was all over the place, were not expecting me and did not have a loaner car available upon my arrival. I won’t recommend this dealership I rather go Long Island or NJ for better customer service. At first they were nice now they just ignore me.

Had problem with Auto Stop and Start function in my 2017 F-Pace. The service rectified the problem and now the function works smoothly. They have provided the loaner as promised and washed the car. Thanks for excellent service.

I’m sorry to say I’m all my years of leasing cars this was by far the worst experience ever I won’t name names but I never would have used them if it wasn’t for the fact I love the car.

Had a good experience with the deal , got me the car I want for the price range I want and could work with, James Raysor made it work out. Picked up the car within 24 hrs ,done deal and driving happy in my new car . Thanks James!

The best .. stay away from south hampton..

Can't complain a bit, know their S===.Worked on my XF now my XJL said enough!

Service is great my

My sales rep Jim was very efficient and timely. I told him exactly what I wanted and he delivered as promised within a day. Joe - Finance - Thank you for being quick and making this process hassle free.

Lovely, competent folks over there!

Great service and great prices. They really know how to care for your vehicle. Keep the good work up!

1. I had to wait 3weeks to get a loaner 2. I left my car with the thought i was going to get it the same day, it was not until I called at 4:45 that I was informed that they had to order the part that I had took the car for. 3. Next day I waited for a courtesy called, saying your car is ready. if i didn’t call again at 3:45 they wouldn’t had call me. 4. I returned the car, they did not check the one I returned and I was not given a description of what they did to my range rover. They really need to work on their customer service

I bought my brand new Velar Oct 2017 and this dealer put the wrong bank on my title. After I caught the mistake and emailed / called, I finally got a response that it would be taken care of if I brought the incorrect title back to them. Here we are 13 months later since doing so, and guess what, not a single courtesy update, call, no response to 2x emails sent, nor title back. Nothing. Don’t bother with this dealer as it’s a typical example of the worst of dealer relations: they take your money and don’t bother caring afterwards. I’m sure they’ll reply, “we care deeply and our GM would like to correct this if you call him,” well, I’ve done that, and the GM doesn’t care to reply. Legal action is imminent as a result of me not having my title for a $80k car 15 months after taking delivery. Stay far far away as there’s plenty of JLR dealers in the tristate area.

I would like to take a few moments and outline what an extraordinary experience I had during purchaseing my first Land Rover RRS from Land Rover Larchmont / New Rochelle. If you are in the market, this is the dealership where to go to have a courteous, expeditious, professional and flexible experience for your new car purchase. I worked specifically with sales associate Marco Perez Jr. From day one when I expressed interest in a vehicle that I found via LR Larchmont/New Rochelle's website, Marco expeditiously was in contact finding out information and setting up an appointment to test drive and discuss the purchase terms. Any questions or concerns I had were addressed and working with Marco was an absolute pleasure. I have purchased many vehicles in my my life, even traveling to different states, from many different manufacturers, but hands down, Land Rover Larchmont New Rochelle was the most memorable experience I ever had at any dealership. The entire team all worked to get the paperwork necessary and completed in a courteous time frame, prep the new vehicle and get it ready to get me on my way within a very comfortable turn around time. This dealership is outstanding, Marco thank you for all your help and understanding and addressing my needs and concerns during term talks which led to a great signing and taking delivery of the Range Rover Sport. A friendly piece of advice.... Purchase your next vehicle from Land Rover Larchmont New Rochelle NY.

Worst customer service I've ever experienced. Looking forward to our lease ending so we can end the horrible experience.

Horrible customer service and utterly unprofessional. Can’t wait for our lease to be over.

They'll tell you whatever you want to hear to get the deal done. But as soon as you sign the papers they completely ignore you. I know they'll tell me to contact the GM but I've tried, several times.

fast and effecient. service with a smile

Been standing here almost 30 minutes unassisted. I'd think you'd be jumping through hoops to get me in and out since you didn't get the car fixed for the last two weeks that you've had it.

Still waiting for a callback...Been over a week.

Its been a couple of years since i was last here. I drove 17 miles to come just to not be acknowledged by the man behind the front desk. If anyone wants to know how it feels lile to be a ghost, just come here. Thank goodness i made a call elsewhere and now the new place has my business. Bottom line, Nothing has changed since i was last here. Just a reminder to everyone, there are other places to go.

Nothing short of absolutely disgraceful. No returning calls or emails. Currently owed close to $15,000 from a trade made almost 60 days ago and new car is missing navigation chip. DO NOT DO BUSINESS WITH THIS DEALERSHIP!

Not professional at all. Marty couldn’t wait to get me off the phone because it seems they couldn’t figure out what was wrong with my car! Marty seems to have no people skills.

Waoo lo mejor en cuanto a servicio de venta automotris

Great place to buy a car I went and saw the Jaguar XE I wanted , test drove it,Did my paperwork picked it up. Highly recommended place very professional very to the point They believe in helping the customer more than just making a Car sale

James Beban was awesome! Professional, efficient and a pleasure to deal with! Highly recommended!

James Beban was a pleasure to deal with! Professional and efficient! I highly recommend that dealership!

Johann is one of the best service advisors I have ever worked with. Extremely knowledgeable and thorough about the vehicles, and takes a long term approach to proper maintenance and care, which results in long term value for his clients. Highly recommend him, and appreciative of his diligence.

Horrible service department. Rude and nasty. Once my lease is up I’m going back to Mercedes as I would never get a Land Rover again so to Larchmont/new rochelle staff. Just awful

Really bad customer service !!! Almost 1 month not getting money back !!! Never seeing this kind of bad customer care !!! 2nd time visited for money back but now I’m waiting for 1 hour but still waiting !!! Bad place.

Great, I really like the Range Rover Velar. Marco knows how to do his job, he has tremendous personality.

Bad customer service when purchasing the car. Bad customer service when there is factory recall (called several times to make an appointment, no one picks up). Can’t wait till some big online company takes over dealership business for good.

I rather buy a Land Rover vehicle from any other dealership then one owned my Auto Nation. The customer service is appalling, the sale people who you would of assumed give that special attention is not there. I would compare this dealership to a used car lot with sleazy sales tactics and promises they can't keep.

Went to couple of dealers. Seems like i got a good deal from James Raysor at this dealership compared to other dealers. Also when signing the lease Jose went through gave me all the bits and details about leasing, answering all the questions. The only issue I had was I found it hard to get back with questions I had. But overall I had a positive experience.

Quick friendly service advisor ,clean user friendly dealership .

Sales team was good but the service team is horrible when it comes to communicating with you. Multiple calls go unanswered and messages left don't get returned. This wasnt just one occasion. I've had the same bad customer service experience with their service team in 3 separate occasions. It's clear they just don't care or maybe I've been extremely unlucky.

I can only say good things about the Larchmont/New Rochelle Jaguar team. Their whole process is the only enjoyable car buying experience I've ever had.

The valet service is not accommodating. I pulled up with an older vehicle and was given a rude look by employees. I think I’ll be taking my money next door to Porsche. I think it is time for better valet service.

Thanks Tatianna Corselli for your help throughout the lease setup process. You were great!!!!

I made a trip to this dealership from Staten Island, to purchase a pre-owned, Porsche Cayenne S. Upon arrival and inspection, I have noticed the truck had a big scratch on the tailgate, and damaged, front right side, fender and bumper. These things should have been mentioned, prior to my arrival. On top of all, I was not offered a ride back, even after this major inconvenience. Very bad experience, considering this is an Auto Nation group of dealerships.

Charged unexpected cost..coul'nt find anyone help me to solve this crazy matter

I visited 4 Land Rover/ Jaguar Dealerships in my area. Out of all 4 dealers Land Rover of New Rochelle was the best. The reason why they were the best is, they beat their competitors. The Salesman I had was great (James Raysor) I told him what I was looking for and I gave him a price range. 10 minutes later he showed me a car that beat out all 3 previous dealerships. The deal was too good. I could not have said No. Great experience!

Wow where do I began, Jim over at LandRover in Larchmont was amazing!! I purchased my new Range Rover Velar and the experience was everything. He helped me every step of the way, and even spent time with me learning about all the options the car has. He called periodically to check up on me and my new car. I got it at the price I wanted without any hassles. This car is unbelievable! I love it!! I recommand if your interested in a Land/Range Rover or Jaguar not to hesitate in going to visit the Larchmont LandRover dealership in New Rochelle!!!! You won’t be disappointed.

Recently leased a LR Velar from here; The car is amazing and from day 1, the team at LR exceeded expectations. Our Sales Rep has followed up to ensure all is running smoothly and we couldn't be happier with the choice.

Not a fan

Don’t have much to say about this place

Completely deplorable, dishonest, and unethical. Although I must say Kevin Hoge did put forth an honest effort.

Had the most amazing experience!! James is the best I’m so excited and happy with my new car! He was SO patient & helpful throughout the entire process. Can’t wait to come back! This dealership is lucky to have someone like him. Thank you James!!! Xoxo

Great service ... would highly recommend. Friendly service , helpful and most importantly staff was not pushy . Not to mention got the best deal out of many different dealers . Ask for Kion . You won’t regret it .

Hands down the best experience I've had buying a car. I inquired about a car through the website on my train ride home one night. The next day James called me and we spoke for about 10 minutes. Every other communication was done through email which was very convenient for me (and my preference). Total transparency and no gimmicks. Every number on the car and my trade-in were exactly the same as they said. This was the fourth Jaguar dealership I spoke with (five if you count Jaguar of Manhattan not responding to my inquiry) and they were BY FAR the best.

The best new vehicle purchasing experience ever!

I have to say I’m really disappointed it wasn’t what I expected I had such a really bad experience at this place, thinking this was the best place for my LR3 to be checked never again.I booked an appointment, took my car in the day that was scheduled, they said my car had to stay because it couldn’t be seen that same day that they will contact me as soon as they diagnose my car to let me know what was the problem ok I totally understood. I patiently waited, 3 days had pass now and NO information yet I gave them a call to find out if it was seen but their response was no that they will get back at me tomorrow etc, so now is been a week and I had called them again the receptionist said yes your car is been diagnosed at this moment I’ll have the mechanic give you a call tomorrow lies lies lies (never received a call).Long story short my car was never seen the whole week that stayed at the shop like I was told, I showed up to ask what was going on with my car the guy at the front desk gave me a whole diagnosed about a different car that wasn’t mines so as I’m there worry and thinking that my car had a lot to get fixed and it needs immediate repairs I will have to leave it again for the weekend and pay to have it fix all this time he was given information about a car that wasn’t mines he even told me “ IF I WAS YOU I WILL TAKE THAT CAR BACK TO WHOEVER SOLD IT TO YOU BUY GASOLINE AND BURN IT “ but that’s not everything after couple weeks I received in the mail a final notice ticket I had for double parking from that location the day after I had drop off my car at that time my car was under their responsibility. When I picked up my car I was never inform about this ticket so now not only did my car didn’t get checked or fix a whole week that was their now it has a penalty fee SMH this couldn’t get any worse this has been the worst experience starting with the worst customer service I don’t recommend it at all I just came to this place to waste my time, about to make me pay to have another car get fixed and leave me with a $200 double parking ticket smh thanks a lot.

Inquired about a truck they had on the lot. Completely unresponsive, never got back to me on multiple emails/calls. Seemingly didn't care if they worked with me or not. Lost out on the vehicle because I couldn't get a hold of anyone or a response.

The navigation system was not installed in my car when I picked it up this past weekend. The manager had his team pick up the car from my home, install the navigation system, and return it right back o me Super considerate and convenient.

Tried to purchase a Range Rover last week from this dealership. Saw a few on their website that looked like what I wanted. Went in on 3/29 and spoke with Randy Escano. He found one in their inventory that I liked and I test drove another because the one I liked was on a different lot. After discussing it with my wife later that night and the next day, we decided to go ahead with the purchase. I called Randy the following afternoon and gave him my credit card info to hold the car. He was supposed to email a purchase order to me the next day and never did. I tried sending him emails and made numerous calls for two days. I discovered that he never even ran my card for the deposit. I tried calling the Sales Mgr, Kevin Holmes, but his voicemail was full. I give up. I've never encountered such a highly unprofessional crew as the people that work here! I'll take my business elsewhere.

Worst service dept. Horible experience. Car came back a day late with no call. Sarcastic phone conversation Like I was wrong to call and check in the car situation. Never informed me of what they where doing. Just did it. Charged for oil something but oil cap still has dust on it. If it where opened there should have been prints. I feel ripped off. Very very very unprofessional. Sad. I was excited to get this car but my experience with Mercedes and Lexus service was 100% better. Did I mention when I got there they lost the paper work and had no loaner for me as requested. First and last Range.

John(GM), Joe(Finance), and Steve Goldsmith (Sales) are all fantastic at their jobs and would recommend anyone to work with them.

Can't find car

This review is for the owner of this dealership and the public. Your service advisor documented the service he did not perform and lied about it. He lied about performing a multi point inspection in my LR. It happened the first time, which I thought it was a mistake and it happened again the second time. I"m concern any time I'm taking my LR to this dealership. My experience is unbelievable, but it happened in the NYS certified LandRover Dealership.

Johann and Hugh are great! Flexible and helpful, very recommended!

Jim Raysor and the entire Larchmont Land Rover team went above and beyond to ensure my latest lease process was a positive one. Jim was diligent in working with the inventory and finance teams to address our needs and locate our new Velar, allowing us to pick it up in time for the Holidays (2 day turnaround!) This, combined with Jim's personable approach to the relationship made for a wonderful experience.

Excellent service!

Services dept. Is Bad

ME?K. Bubba and the kids are excited for the next few weeks and yyyyyyyytt nntttttttttty

The service department it's very slow moving and not very responsive. The sales floor is very accommodating.

The customer service no good

Damian and the service team are pros. Great care and service.

We stopped in very late in the afternoon without an appointment needing our coolant level checked and they took us in right away without hesitation.

I previously read reviews about out of state purchasers having difficulty getting their plates in a timely fashion, so I was hesitant to drive 3 hours to get one of the 12 coupes that they had left in the US. I called Larchmont/New Rochelle Land Rover to start working out a deal on the car I wanted. The first gentleman (George) who I dealt with was terrible to say the least. He told me he would email me quotes and paperwork to fill out on a Wednesday. I also asked him for actual pictures of the car as the posts online were computer generated/general photos. Thursday when I received nothing, I called and asked again. Friday I still had nothing. On Saturday, after a little attitude, Steve Goldsmith began helping me. From here on out it was smooth sailing. The following weekend we took the 3.5 hour drive to pick up the car. We were in and out within an hour and then went to enjoy a lunch not far from the dealership before heading home. Fast forward a month. My plates came in with time to spare. My car has had no issues. I did have a problem logging into My Control/Remote App. I contacted Steve and he immediately pointed me in the right direction. One 5 minute phone call later it was all fixed. (Love the app too BTW). If you're from out of state and you're scared about the plates, I suggest you fill out the POA form before you head up. And if possible, deal with Steve. He is very conscious of his clients and strives for things to go smoothly. THANK YOU STEVE!!!

nice people few places to park

My salesmen George was friendly and professional. He made the entire sales process so easy and enjoyable. Although, I constantly called or emailed George, he always made time to address my questions or concerns. I initially went to another Jaguar dealership closer to my home, and was not as if my wife and I were valued customers. The salesman treated us and another couple of color unprofessionally, while falling all over other customers who were only looking. That was not the case with Land Rover Jaguar of Larchmont. I told them of my experience with the previous dealership and they apologized. We were told that would not be our experience at their store, and it wasn’t. I never felt pressured or ignored. My wife and I would like to thank George and the entire staff at the dealership. Best wishes, Debbie and Isaac Bonner

Nice place

arrived there at 11 am on a Saturday to look in to leasing a range rover or a jaguar when front desk asked me if I have an appointment. I said no but I can make one and come back if it's necessary. They made me an appointment for 1 pm the same day. when I went back after waiting for 45 minutes I asked what was the point of making the appointment if I had to wait this long anyways. make long story short I finally saw the sales man at 4 pm, which would have been fine if he was actually helpful. But he wasn't at all , after wasting my time for god knows how long he said he will email me to follow up. he followed up by calling me during the hours I specifically said I'm not available until he finally emailed me asking me everything all over again as if we never had a conversation at the dealership. so basically this range rover dealership wasted my whole Saturday specifically from 11 am to 5 pm with no useful result what soever.

I ordered a 2018 Velar, took delivery on 8/31/17, drove out of the dealership and the rear wheel fell off, I almost died. The way they handled me was horrible, I asked for my Deposit back and it took them 2 weeks to give me the check, they showed no remorse, not customer oriented, horrible experience, I would never recommend this dealership!

I ordered a new 2018 Velar, they delivered the car, I drove out of the dealership and the wheel flew off the car and I almost died. They did not go out of there way to give me my money back and they are not remorseful nor customer oriented, I would never recommend this dealership!

9/20 Worst place ever. Lost my key and they have one in stock ready to program. Only issue was the horrific lady at the check out stating my car would need to be towed in and programmed, which is only available by appointment and next appointment is October 5. So I would have to wait 15 days for a key to be made for my car. I called 3 other dealerships and my key would be made for me in 2 hours. Not 15 days. I feel bad for anyone who does business here. Part 2 9/21 Was able to buy and program my key today. Funny thing was the key at this dealership was $340, meanwhile the key at the Manhattan dealership was $240. Yet again another indication of a terrible business. If you want to be taken for a fool, be my guest and shop here, Otherwise I strongly advise you to stay away

I purchased a few parts for my 07 range rover hse, I had to return one of the parts about an hour later the parts rep wouldn't give me a cash refund "as promised" only a store credit which he guaranteed would be kept on file. When I called back a couple months later to buy another part my credit was gone, the rep said the dealership had changed hands and no records were kept on file. 🙄 so I went to the manhattan dealership for the parts "eventhoug i live in Westchester County".. Part 2 on 9/21/17 I called to price a starter $950.00 in Manhattan it was $650.00 a car battery $250 in Manhattan $200 a gas cap $69 and in Manhattan $35....i guess i have to go to Manhattan as opposed to Westchester. 😠

I purchased a Range Rover Sport on May 2, 2017 from this dealership. I flew in from Houston, TX to purchase the vehicle and drove it back home. I had a New York in transit permit for 2 months until I received my plates. The dealership collected taxes and fees and said they would take care of the vehicle registration and get my license plates to me. I called a month before the temporary plates were expiring and inquired to see where they were in the process. I was assured by Steve Goldsmith the salesman who sold me the Range Rover Sport that they would get to me in a timely manner. I called a week before my plates had expired and asked again if I would be receiving them soon and was assured again they would get there. Then my temporary plates had expired I called the day they expired and a few days afterwards. I have been pulled over by Texas law enforcement and have gotten a warning for expired temporary tags. Whenever I called the dealership the employees at the front desk transferred me multiple times to voicemail and my calls were not returned. When I finally got ahold of someone he claimed he was a manager and would relay the message about the plates. I asked for his name so when I called back I could speak directly to him. When I called back the front desk said there were no managers with the name this person gave me. I have gotten the run around for a total of 4 months. It is now September 15, 2017 I have had 1 NY temporary plate, 2 temporary Texas plates and I am now on my second NY plate and somehow still don't have my permanent plates and registration. I have gone to the Texas DMV and the title is not even in process nor is my car registered in the national database. This is by far the worst customer service I have ever had with a car dealership, their ineptitude and lack of professionalism is astounding. I would highly recommended taking your business elsewhere if you are purchasing a Range Rover or Jaguar.

It was my first encounter with The Service Department at Land Rover Larchmont/New Rochelle. A 45.000 miles service for Range Rover Sport Supercharged, 2013. It is important to note that the car was purchased at the other dealership. I was welcomed by Damien Earthman, a Service Advisor, promptly at 07:30 AM, given a loaner and was on the road a few minutes later. When I returned to get my car at 5:30 PM, Damien and a Service Department Manager Hugh with apologies let me know that service took somewhat longer than expected, and Transmission tune-up was not done yet. They offered me to wait until the mechanic would complete the work, or to keep the loaner for another day. I chose to wait. The mechanic brought me a car close to 7 PM, despite the fact that Service Department closes at 6 PM. I was very impressed by warm, respectful, cordial and professional services at LR Larchmont/New Rochelle. I drove away feeling comfortable to service my car there for years to come.

The customer service here surpasses other dealerships I've been to.

Nice place to eat

i have 2012 Land rover LR4 with Certified Pre Owned Warranty which was purchased from this dealer about a year ago. Recently passenger cabin filled out with lots of water due to heavy rain. I have taken my car to this dealership , and it was diagnosed as dispose pipe coming from sunroof to the bottom of the car was misplaced. I was told that this was not covered under warranty and was asked to pay $1000 so they can put the pipe back. I refused the charge and fix and i was charged $250 for diagnose. For those who get excited about cpo warranty, it basically covers nothing. If you have a Landrover, you need to live the fact that this luxury suv gets lot of water inside :) Any pipe may come out on this car and you may be faced $1000 for the fix (put the pipe back) There are thousand of complains about the same issue and no one including this dealer and Land Rover USA do care about the fix. This car may work in California, not in New York. What a shame!!!! Thank you Baris Alyanak

Promises not kept!!! I went in to this dealership to lease or purchase a 2017 Range Rover Sport upon the recommendation of my husband and a former sales person who left to manage his own dealership. Even though I love the vehicle that I eventually leased and the service staff is pleasant and knowledgeable, I did not connect with my sale person Jim Raysor and to this day, his promise to pay the last month of the lease on my returned vehicle has not been fulfilled. I called the business manager to report that it had not been paid and he pawned me off to a sales manager. The sales manager put Jim on the line who said he would review our agreement and take care of the issue. He even called me a week later to tell me that he was taking care of the balance. Why then am I still being called by Chase Bank on an issue that should be a non-issue. Not pleased and I plan to call Better Business Bureau about it.

The worst place to order parts for your car.

I bought my Range Rover at this dealership 2 years ago. I have nothing but good things to say. Tom runs the best service center I have ever been to.

I had a superb experience with Steve Goldsmith as my sales agent. Straight to the point and made sure I got what I really want not just for the sake of having a sale that moment. He did all the work and called me to pick up the car, how is that? I am pleased with the exceptional service he did.

Sales area is great. Service area is the worse service ever. Something you will not expect from a dealer of cars of this caliber.

Absolutely Amazing service from the top down. Tom was incredible taking care of both of our Rovers.

Great Experience, Billy was great on getting me an amazing deal. He was very professional and courteous. my best car buying experience so car. this is the dealership to come to.

I purchased my vehicle from Pete Williamson who made the buying experiece effortless. Pete's knowledge of the F-Type, and what it is capable of doing, was invaluable to my understanding and comprehending the excellence and capabilities of this fantastic car. I am now committed to buying my next Jag from Pete.

LR Larchmont/New Rochelle service department is great. I worked with Damien Earthman and he was so welcoming, efficient and took the time to explain everything that was being done to my car. The communication timely and clear and scheduling an appointment was very easy.

It's a beautiful thing when I dealership knows how important it is to take care of there customers and give excellent customer care service.

Best car service I have ever experienced! Mr Rutigliano is the best service manager I have ever known or had experience with. I would absolutely recommend him and this Range Rover dealership to anyone considering purchase or lease of a vehicle. Plus my vehicle came back in tip top clean and shiny shape! Thank you Tommy!! Catherine Angioletti

Bad customer service, told me to come 7:45AM shop not opened waited until 8AM for them to open. No one apologized. They don't answer phone or get back to messages that's left. Something is always not done on car so have to come back.

Recently my LR2 was having noise problem from the rear. I took it to Land Rover Larchmont/New Rochelle for service where I purchased it 9 years ago. I was impressed by the service advisor Mr. Damien Earthman. He was incredibly helpful and knowledgeable. His courteous manner made me felt my LR2 is in good hand. The service team was amazing. They rebuild my LR2 rear differential unit instead of replacing with a remanufactured one.They saved me a large amount of money. I was quoted three to four thousand dollars from other Land Rover dealerships for the same repair. I am very please with Land Rover New Rochelle/Larchmont. I would definitely recommend this dealership because they care of their customers.

The service was excellent and the staff was courteous. In particular, Tom the supervisor was very professional, knowledgeable and efficient.

The sales team at Land Rover Larchmont/New Rochelle were great! I worked with Royal Monroe and he worked wit me to find the right Discovery Sport at a great price. Paperwork was ready for me when I arrived for delivery and Royal reviewed the features of the car and we were on our way completely satisfied. We love our new Land Rover and highly recommend Royal and the team in Larchmont.

John S was very professional and pleasant throughout the process !

My first official service appointment in the books, many thanks to Damien and the team!

Continued stellar service by the entire team!

After bad experience with JEEP I decided to do traid in and buy the Discovery sport. This guys are the best! Took care of very on my first call. Great thanks to John Spano.

I've never been more surprised buying a car. I expected that I was going to have the typical experience: overpay on the car, get ripped off on the trade, get swindled by the finance guy on the terms then find out the car has dings and blemishes in the paint. The dealer's website said they had the car we wanted in their inventory. Since I had already been baited and switched at another dealer I was understandably skeptical. I took a chance. I drove from Long Island to New Rochelle and met with John Spano and promptly told him I hated the car buying experience. I said that I never get the price that Edmund's says that people are paying. John looked at his computer and gave me a price $3500 less than another quote I got in NJ. Now I was more skeptical. I started reading off the equipment list. It matched. Then I remembered what had happened at that other dealer and I said I wanted to see the car. He said its not on the premises. Aha!!!! I got him. Then he sad it's in Mamaroneck if you care to take a drive. I called his bluff. In 12 minutes I was standing in front of the car. I wasn't convinced. I checked the VIN, it matched!!! Damn!! We got back to the dealership and I showed them photographs of my trade in and they offered me $2200 more than the NJ dealer. I totally expected them to drop the offer as soon as they saw the car in person. They didn't. What the hell was going on? So they do some paperwork and say I can pick up the car the next day. They didn't even take a deposit. I went back the next day and they said they were prepping the car, but . . . I needed to finish up some stuff with the finance guy! Dum de dum dum. The finance guy asked for the title, asked me to initial and sign some papers, showed me the finance agreement which was just what I had agreed to and he even let me put $10000 down payment on a credit card. And that was it. No hard sell on undercoating, after market extras, extended warranties or anything. Just a hand shake and a walk through and I was out of there having saved $5700 over my previous best offer. It was incredible. When I asked why it was so different than I remembered John said that AutoNation, their owner, wants to sell cars, not squeeze dollars out of people. BTW the car was pristine.

I entered the dealership and wanted to purchase a new vehicle. I traded in my current vehicle and walked out with a new Land Rover Sport autobiography series about 3 hours later. The process was efficient and the staff knowledgeable.

Wonderful customer service, easy to make and or change appointments. Johan is great.

Mr. Monroe more than covered the details with our lease! He was patient, took his time explaining the features of the car with us, and most important, we felt comfortable with his advise.

I bought Range Rover sport V8 by Larchmont/New Rochelle special lease program which I like very much. Excellent sales service as well!!

Super friendly staff at the front counter.