I wish I could give a 5 star review, as my first impressions and overall experience in this location was extremely satisfactory. However, on my second visit, I was very disappointed to encounter the extremely sour attitude of one of their managers. Normally, I would not go so far to find a dealership, as I live in New Jersey, and have an extremely busy schedule. The only reason I went there is because I was recommended by a very good friend of mine to do so. And I am truly glad I listened to him, as I was very satisfied by the sales person who attended me. He made me feel heard, and answered all my questions. He helped me pick out the car that best suited me and my needs, but didn't break the budget, settling on a 2020 Range Rover. The only issue was a small yellow stain on the roof. A small issue, but an issue nonetheless. Once again, the sales person made me feel heard, and told me to return when I could to get it detailed and fix the discolouration. I thanked him for this courtesy and left. This past Monday, I was able to return, and I was looking forward to having the stain removed. However, upon returning, I was met by an extremely unfriendly, disinterested, and just downright rude attitude by a man by the name of Ryan, apparently the manager of the sales department. When I approached Ryan about the verbal agreement to return to the location for a touch up, he asked no questions about who had attended me, how big the stain was, how long it had been since my last visit, or even, as most courteous people would, how my day was, he simply took one look at me and my request, and denied me. However, as I had made an agreement with the sales person before, and since I came all the way to New Rochelle to give my business here, I remained firm in my stance for the touch up. Ryan then agreed to take a look at the blemish. I showed him the spot in the car, and after he looked at it, he had the audacity to slam the door of the car. I was obviously extremely furious about that, as I did not pay a small amount of money for the car. However, since we were in a place of professionalism, even if he refused to be professional and courteous, I held my tongue. After 15 minutes, Ryan finally agreed to let the bodyshop work on the unsightly spot. After another 20 or 30 minutes, I was confused as to what was taking so long. So I decided to check for myself, where I discovered that I had been waiting an extra 15 minutes after they had been done. It was simply that a certain sales department manager had "forgotten" to inform me that the spot was gone and I could leave. Unfortunately, if these are the kind of people this location hires as managers, I can not in good consciousness recommend this location to any of my friends or family.
Dayana Azcona
Oct 2, 2020
