Great service from the minute I walked in! Thank you Jim R!!

Wonderful experience! They pulled through for me! Thank you Leo!!

I’ve owned about 7 vehicles at this point, 4 of them being luxury vehicles. The process at this dealership has by far been the best one! James (pre-owned sales manager) and Ebony (sales person) we’re so great throughout the entire process. 10/10 would recommend.

Bought a 2016 Range Rover Sport from this dealer a couple of years ago. After only 25k miles, being told that the tires need replacement. This car has been driven only in the suburbs of New York. The service technician tells me that I am actually doing better than average, that he has changed tires after only 18k miles. Never in 25 years of doing 30k mile leases have I ever had to change the tires for a car. Called the GM Bryan Philips 3 times and he hasn't even bothered to return my calls. Atrocious service for a $80k car.

I’m sorry to say I’m all my years of leasing cars this was by far the worst experience ever I won’t name names but I never would have used them if it wasn’t for the fact I love the car.

Had a good experience with the deal , got me the car I want for the price range I want and could work with, James Raysor made it work out. Picked up the car within 24 hrs ,done deal and driving happy in my new car . Thanks James!

1. I had to wait 3weeks to get a loaner 2. I left my car with the thought i was going to get it the same day, it was not until I called at 4:45 that I was informed that they had to order the part that I had took the car for. 3. Next day I waited for a courtesy called, saying your car is ready. if i didn’t call again at 3:45 they wouldn’t had call me. 4. I returned the car, they did not check the one I returned and I was not given a description of what they did to my range rover. They really need to work on their customer service

Horrible customer service and utterly unprofessional. Can’t wait for our lease to be over.

Horrible customer service during the sales process and during the duration of the lease. 3 days to fix a GPS issue is crazy and the loaner car they provided was a mini van! Not even a similar car.

fast and effecient. service with a smile

Still waiting for a callback...Been over a week.

James Beban was a pleasure to deal with! Professional and efficient! I highly recommend that dealership!

Johann is one of the best service advisors I have ever worked with. Extremely knowledgeable and thorough about the vehicles, and takes a long term approach to proper maintenance and care, which results in long term value for his clients. Highly recommend him, and appreciative of his diligence.

Horrible service department. Rude and nasty. Once my lease is up I’m going back to Mercedes as I would never get a Land Rover again so to Larchmont/new rochelle staff. Just awful

The services doesn't go with the brand, very low quality service!

Went to couple of dealers. Seems like i got a good deal from James Raysor at this dealership compared to other dealers. Also when signing the lease Jose went through gave me all the bits and details about leasing, answering all the questions. The only issue I had was I found it hard to get back with questions I had. But overall I had a positive experience.

This dealer is a mess. When calling the service department, the chances of the phone being answered is slim to none. I had to go thru the sales department (surprise, surprise the sales department will answer the phone usually by the second ring) to finally get someone in the service department. I have to say the entire customer experience at this dealership is awful. Ever since AutoNation purchased this dealership its customer care is horrendous. My gut tells me that AutoNation is more concerned about eeking out the last nickel instead of focussed on the customer. When you sell +$100k automobiles, its all about the customer and not about saving a few bucks on hiring more customer support professionals.

Thanks Tatianna Corselli for your help throughout the lease setup process. You were great!!!!

Recently leased a LR Velar from here; The car is amazing and from day 1, the team at LR exceeded expectations. Our Sales Rep has followed up to ensure all is running smoothly and we couldn't be happier with the choice.

Don’t have much to say about this place

I worked with Jim Raysor and had a good experience, he was patient, knowledgeable and ready to help. I walked in knowing what I wanted and what I was willing to spend. He didn't pressure me and remained straightforward the entire time. Long story short I purchased and my overall experience was very good. I am quite pleased

I recently was in the market for a new Range Rover Evoque. I called several dealers to hep me. When I called Land Rover/Larchmont/New Rochelle - they were excellent. I worked with Kion - who was attentive, listened to everything I wanted and in the end gave me a great deal. When I went to pick up the car, the entire dealership was helpful and welcoming. Definitely buy your next car here!!!

My wife and I spent more than a week dealing with a sales person (Eric) and sales manager (Kevin) of this dealership to purchase a new Range Rover. First and foremost, they were negotiating with my wife and I for a vehicle that they didn't even have in stock. I fully understand that dealers sometimes work with other dealers to obtain a vehicle that they may not have there on site. But the fact that they were assuring me that they could obtain it when in fact they were really never making the attempts that they said they would to acquire the vehicle we wanted was very upsetting. Especially to my wife. The phrase "Happy wife..Happy Life" means nothing to these people!! And mine is extremely "unhappy" right now. After spending an entire week negotiating on a car that did not exist, the General Sales manager, John DeAngelis accused my wife and I of being part of some Export something or another with intentions of shipping the vehicle overseas and demanded to see our individual credit reports as well as one entire year of our personal bank statements! xxx Really?? Rather odd considering the fact that we were purchasing the vehicle outright. We were not looking for financing of any sort! Why would a dealer violate what seems to be or I would at least think would be covered under some sort of privacy act? Not sure. But after reluctantly offering our statements, Mr. DeAngelis then refused us as customers before even providing the info. After having this experience, it left us with a feeling that the employees of this establishment and Mr. DeAngelis more specifically, are up to something rather nefarious and perhaps fraudulent. We reccomend that you avoid this dealer at all costs!

The navigation system was not installed in my car when I picked it up this past weekend. The manager had his team pick up the car from my home, install the navigation system, and return it right back o me Super considerate and convenient.

Tried to purchase a Range Rover last week from this dealership. Saw a few on their website that looked like what I wanted. Went in on 3/29 and spoke with Randy Escano. He found one in their inventory that I liked and I test drove another because the one I liked was on a different lot. After discussing it with my wife later that night and the next day, we decided to go ahead with the purchase. I called Randy the following afternoon and gave him my credit card info to hold the car. He was supposed to email a purchase order to me the next day and never did. I tried sending him emails and made numerous calls for two days. I discovered that he never even ran my card for the deposit. I tried calling the Sales Mgr, Kevin Holmes, but his voicemail was full. I give up. I've never encountered such a highly unprofessional crew as the people that work here! I'll take my business elsewhere.

Tried to purchase a Range Rover last week from this dealership. Saw a few on their website that looked like what I wanted. Went in on 3/29 and spoke with Randy Escano. He found one in their inventory that I liked and I test drove another because the one I liked was on a different lot. After discussing it with my wife later that night and the next day, we decided to go ahead with the purchase. I called Randy the following afternoon and gave him my credit card info to hold the car. He was supposed to email a purchase order to me the next day and never did. I tried sending him emails and made numerous calls for two days. I discovered that he never even ran my card for the deposit. I tried calling the Sales Mgr, Kevin Holmes, but his voicemail was full. I give up. I've never encountered such a highly unprofessional crew as the people that work here! I'll take my business elsewhere.

Worst service dept. Horible experience. Car came back a day late with no call. Sarcastic phone conversation Like I was wrong to call and check in the car situation. Never informed me of what they where doing. Just did it. Charged for oil something but oil cap still has dust on it. If it where opened there should have been prints. I feel ripped off. Very very very unprofessional. Sad. I was excited to get this car but my experience with Mercedes and Lexus service was 100% better. Did I mention when I got there they lost the paper work and had no loaner for me as requested. First and last Range.

Salesman was attentive to our needs. He was patient and demonstrate a willingness to work with us to achieve our goal.

We recently leased a car from auto nation and can't say enough good attributes about the salesperson. From start to finish Steve was determined to help us lease the car we wanted in the timeline we wanted. Having looked at multiple dealers it was Steve who made the difference in why we chose the dealership.

My husband and I would give this place 0 stars if we could. There is no customer service what so ever.

Great service and a great bunch of guys who handled my purchase of an F type effortlessly from across the country. They met my budget directly even though it was ambitious, and made the paperwork a breeze.

If I could rate this dealership 0, I would. I bought a new car on 12/23/17. The car had problem and I tried to reach the dealership in order to return it or exchange it. The General Manager never called me back, neither did the Sales manager. They do not answer my calls, period. Meanwhile the oil is leaking and the car cannot be driven.

uncomplicated and pleasant experience. My salesman - Jim Raysor - was great. Attentive, no pressure and helped make my experience what it was. love my car too

Picked up an XE on 11/29. I dealt with Jim R. and I was able to cut a deal on the same day I went in. He was patient and handled my requests very professionally. And I got a great deal! Awesome service. I had a great experience. My boyfriend also picked one up a 2 months before and had zero complaints as well!

Damian and the service team are pros. Great care and service.

The worst financial manager ever I met and the sales person goes crazy when we keep asking them the questions on the car. Try to avoid this branch. With these kind of people Jag getting down

I ordered a new 2018 Velar, they delivered the car, I drove out of the dealership and the wheel flew off the car and I almost died. They did not go out of there way to give me my money back and they are not remorseful nor customer oriented, I would never recommend this dealership!

The customer service here surpasses other dealerships I've been to.

Multiple scratches found on my car after being serviced

I was looking to purchase the Evoque Convertible and it was difficult to find one at a Land Rover Dealership. Larchmont Jaguar Land Rover just sold the one they had, however Jim Raysor ensured me he can find the one I wanted with all my must have features. Jim called within hours and I have been a happy customer ever since. Jim was very professional and attentive. He answered my calls and questions timely. Everyone at the Larchmont dealership was very nice. They will have my service for years to come.

i have 2012 Land rover LR4 with Certified Pre Owned Warranty which was purchased from this dealer about a year ago. Recently passenger cabin filled out with lots of water due to heavy rain. I have taken my car to this dealership , and it was diagnosed as dispose pipe coming from sunroof to the bottom of the car was misplaced. I was told that this was not covered under warranty and was asked to pay $1000 so they can put the pipe back. I refused the charge and fix and i was charged $250 for diagnose. For those who get excited about cpo warranty, it basically covers nothing. If you have a Landrover, you need to live the fact that this luxury suv gets lot of water inside :) Any pipe may come out on this car and you may be faced $1000 for the fix (put the pipe back) There are thousand of complains about the same issue and no one including this dealer and Land Rover USA do care about the fix. This car may work in California, not in New York. What a shame!!!! Thank you Baris Alyanak

Johan in service is highly professional and knowledgeable. I only service my car at this location for this reason. I am completely satisfied and plan to purchase another vehicle from this dealership in the near future.

I recently needed a new tire for my Land Rover. My local dealer is about 20 miles away in New Rochelle; Land Rover sent a flat bed truck to pick it up and my service manager Damien did the rest, turning the vehicle repair around in a day with great service.

Horrible!!! These people are the worse do not go to this place, they will waste your time. Went to sell my car, I got a offer and spoke to the salesperson on Wednesday. Supposedly their corporate office gave them the value of my car. Drove in a hour of traffic from NJ to NY paid tolls and waited for the salesperson on friday at 10 am, got there sales person was late and when he did arrive he said that his manager cannot take the car because the Manager is not there and he went on Vacation till sunday. Why would they make me come on friday at 10am and knew he wasnt going to be there. I even received an email about confirmation of my appointment. Then on Tuesday I received a call from the sales person saying that his manager cannot take the car because they LOST MONEY on the other cars I sold them three months previously. So nothing but lies, if corporate gave an offer on my car why would the manager then say he cant take the car? Bottom Line, big company with morans running the stores, Unprofessional and a WASTE OF TIME. They may have AUTONATION on the name of the store but Management is no reflection of the company. A simple No we cannot buy your car instead of wasting my time. I can only say that probably buying a car is even a worse a experience. I even spoke to the manager on thursday and he knew I was coming on Friday at 10 am. Do not go to this store they will waste your time and Management even worse hiding behind a desk or office without the courtesy to talk in person. A Monkey can probably do a better job, just add Manager as his last name.

I went to this dealer considering both the fleet and the historical reviews. Not sure if I was the chosen one to get such a treatment but it was sad. I drove there three times in a week, after call confirmation, spending a good $30-$40 on tolls each time. I had the same experience on all the three visits. The front desk lady didn't know who to direct me to and made me wait for 30 minutes when there was just 30 minutes left for that day. The second time I went I was told the car I was considering for a purchase has been sold but then there was no further discussion on possible options to consider. No customer retention. Third time I went to see two cars, the rep made us wait for an hour with no concern. I just stood there patiently. I got to see one car and when asked for the second I got an immediate an answer that it's sold. I was not given any options again. I wrote back the next day asking the black car and I was told it should be available and will confirm. Now am not looking for a confirmation. I decided on a different make and it took me one visit and one hour to finalize on a car and wohoo I own a luxury car now.

Amazing and Flawless. Thanks for making it Easy! :)

Very professional & detailed. Sales representatives were very knowledgeable and helpful in specifying and walking through options.

Steven was very helpful and honest with us. There was no pressure and our purchase was a very pleasant experience. The car was well detailed and was exactly the vehicle we were looking for.

Pete Williamson (salesman) gave me a call back in January as I had asked him to. I told him I would be in the market for a new car. He was able to get me out of my old Range Rover and into a brand new one with no money down and a lower monthly payment than my existing payment. The whole process was smooth. I did everything over the phone (credit app, insurance, etc). I came to pick up the vehicle the next day. Signed the paperwork and had my keys in less than 1 hour!!

This is our 5th LandRover and each time the service and attention to detail is amazing. Special shoutout to Steve Goldsmith who always makes us feel like family.

Best lease experience I have had in 20 years. Steve is a true professional!!!

If you have service work to do on your Jaguar I would strongly suggest you consider a different dealer. One who stands behind their work and one who doesn't challenge client words. My Jaguar locking system worked perfectly. Bring it for new key. It is broken afterward and need new part. According to the service person the fact that it broke at that very moment is purely coincidental... And who knows if in fact it wasn't even broken before....? If you would rather avoid being accused of this, pick a place that is more respectful of the client and the brand it serves.

well done, responded to my points, near my office,

Edgar was very welcoming and honest about what was needed for my vehicle.

I have a very good experience of the Landrover Larchemont service department after servicing 3 cars the last 8-9 years: very accurate, friendly and professional. I would not recommend the sales department though.

Fast service, nice waiting area, friendly personal

As always, they did a great job in servicing my vehicle!!

Very helpful. Very professional. Was able to take care of everything in one visit

This is an outstanding dealership! The sale and service departments are staffed with knowledgeable, competent and honest professionals. Edgar in the service department was fantastic. A true service professional who can manage and resolve a difficult service issue quickly and efficiently. It was a true pleasure to be a customer of Land Rover Larchmont.

Very enjoyable experience. Edgar was my service advisor. Very professional in his duties. very informative as to the progress of the service on my Range Rover. Full service completed ahead of schedule

Johann Berry is one of the most friendly and customer-oriented agents of Land Rover that I have ever met while owning this car. He checked in with me about every 1/2 hour to update me on the progress of my car, which was awesome. However, there only thing was that it took them over three hours to complete a standard 20,000 mile service. Otherwise, customer service was great!

Edgar provided a full and excellent service to me from the moment I walked into the shop till I picked up my vehicle when the repair was done.

Excellent place where you can get an excellent service and help

Excellent customer service and follow-up. This is an outstanding service department. They are prompt, courteous and very well trained. I have been using this service department for ten years and have never been disappointed.

I went to get my car serviced at Range Rover, Larchmont and Edgar was a huge help- so friendly and accommodating.

Johann gives each customer personal attention, he is always there to help, even call day after the service to make sure everything is ok, He is a great asset at the Land Rover Larchmont .

All good. Had car serviced and they did a good job. Friendly, efficient, etc.

Excellent repair service and customer service was great

Johann walked me through what needed to be done and warranty coverage. He kept me informed of repair and helped me with loner car... He even called me immediately when I had left my bag at the dealership and walked it out to me in the parking lot. He was awesome!

Edgar,Johann, Lenny and Hugh the vehicle technician are the best thanks guys for your wonder professional effort and help to customers

Johann is an excellent service representative. He is friendly, courteous, and very knowledgable. The repairs and maintenance of my new rover was quick and effective. I have been using this dealership for over 10 years and highly recommend.

I leased a Jaguar a year ago from this dealer, and having 30 years of car buying/leasing experience, I was thrilled with the expediency and no-nonsense professional approach I experienced. I experienced the same professionalism when I brought the car in for its annual service. As such, when a dear friend mentioned that he was interested in a Land Rover, I highly recommended and accompanied him to the dealer. We called to set up a meeting and they didn't have the model he wanted to see on the floor. Within an hour, they had one delivered for us to test drive. Unfortunately the Sport model he wanted with a third row seat simply was not large enough for his kids and he passed. But, I will be back for my next Jaguar as they again proved to be customer focused and extremely professional. Thank you Land Rover / Jaguar of Larchmont.

Johann Berry makes the entire servicing process so easy and pleasant. He is so wonderful that I asked if he could be my sales person when I chose my next Range Rover!

I have been going to LR of Larchmont for about 4 years now for service/maintainenace - I chose to go out of my way over other dealerships due to poor experiences there. Every second with LR Larchmont has been AMAZING. They treat me so well! I would HIGHLY recommend this dealer to anyone looking!

I didn't purchase the car from New Rochelle , but they are peoples very nice to me . I do my car service there . I met the service advisor Edgar peter .his better service advisor I met . he follow up with me always times and get the my car service done very quick . I need thank you all service teams . Jaguar land rover Larchmont / new Rochelle is better dealer . I will be back . whatever I need purchase my new car or bring my friend there.

My experience in dealing with Land Rover of Larchmont for the past three years has been nothing but top notch. Their service department is organized, on time, helpful, and pleasant. They have always accommodated me when making appointments. I have never had a bad experience there.

Outstanding staff and service on all levels. I have been a client for over 10 years and they never slip and always deliver a high quality "product" in terms of service and courtesy and professionalism. Highest recommendation possible.

Sales staff were extremely welcoming and attentive. As a woman car shopping, I felt the most comfortable with the entire 3 day experience. I was not intimidated or rushed in any way at all. My salesman George listened to and understood what my needs were as well as considering my budget. There were no surprises or haggling of any sort. In all of my years of leasing/buying vehicles this has been my best experience YET! I also cannot forget to mention the financing experience. Jon Kaplan was very thorough and took a great amount of his time to answer any question I had in a very detailed and clear manner. I would highly recommend this dealership and most importantly, you must ask for George Petkanas!!!

Johann Berry is always very helpful and courteous in the Range Rover Service department. He's very informative and always willing to take the time to address any issues or problems you may be having with your vehicle. The phone reception process could use improvement, but Johann is great.

Excellent experience my sales rep worked extremely hard to get me what I wanted

EDGAR was my. Service advisor he was outstanding he kept informed thru out the day! Great job!

Brought Car in for service at 7:30. Loaner was ready, service was completed within hours, my car was clean and ready for pick up upon phone call from representative. I'm very happy! Thank you.

Salesman was very patient and answer all my questions and showed me all the features on the car Took me out on a road test , gave me a very good price on my trade-in which was only two years old .

The service was fast and excellent and the service writer is very friendly and knowledgeable All in all a great experience

Johann Berry is the best...........................................................

went in for service. Was ferried to and from my house, service was prompt and timely. They even found an issue with my sunglasses holder and replaced it free of charge without me mentioning it to them. Very accommodating for my schedule.

Was great to deal with Steve Goldsmith!... A really class act gentleman, we got 5 RR from him and always a pleasure to deal with!

Took car for service (Ac), no problems, great customer service!

Manager Kevin gave me a great price and has been there for me always. He's caring and interested in making sure I'm happy. I have recommended many cars each year to friends and family

Needs better parking lot as its difficult to park when viewing cars

A great dealership to buy from and service your vehicle. Steve in sales and Johann in service are tops.

Place very nice and everyone is very courteous... They resolve my concern at no time i would recommend this dealership to all my friends and family

Was great good people knowledge and experience Fast service

Nice vehicles. Nice sales people. When you go for repairs you can be taken advantage of. Cars are nice. They need to cater a bit more to their customers like Mercedes and Lexus does.

Staff is very nice and helpfull!, Got my care sevice (air conditioner) no problems got it done

Love my LR4 which Larchmont Land Rover Keeps running smoothly with excellent service. The customer service I have received over the years is the best. They really go out of their way to accommodate you.

Land Rover Larchmont has an excellent service department that I have used for 5+ years and never been disappointed. Even though I will purchase my next Range Rover from somewhere else I will always go back to Larchmont for service.

The staff was professional, informative and courteous. The car was ready on time and as promised, and I was given updates during the wait. The waiting area is very comfortable, spotlessly clean and quiet -- with free WiFi so I could get some work done. My service adviser was wonderful -- friendly, patient and very knowledgeable. He also took the time to explain the multi point check and future service needs. I love my Range Rover Sport (my second Rover!) and I'm glad to know Land Rover Larchmont is there to care for my truck. BTW -- I'm a real customer and I'm writing because this was a uniquely great experience. I'd highly recommend to others.

The team at Land Rover Larchmont/New Rochelle was professional and helpful at all times. They are very attentive to the customers? wants and needs and treat everyone with respect. There are not pretentious which helps to create a nice environment to purchase a new vehicle.

The service staff at Land Rover of Larchmont are exceptional. They go out of their way to explain what is wrong and how they fixed the problem. They are always friendly and ready to help.

I worked with Jon Kaplan who was very friendly and knowledgable. Other people we dealt with during the buying process were also very friendly and helpful.

I recently got my 2016 RR evoque and Jay Jurac helped me to get this vehicle. He's amazing and Very honest. i highly recommend Landrover Larchmont. It was really a great experience for me and I enjoyed driving my new 2016 Evoque more than my benz now. thanks a lot!

all around excellent experience... sales ,service and facility are top notch

Everything was great. Steve did exactly what I asked for and I was able to complete most of the paperwork via email due to my busy schedule.

Great service and the salesman was very helpful.I enjoyed talking to my salesperson.He was very polite and was very helpful wit his knowledge about the vehicle I was interested in.Keep up the good work!

Stopped in to discuss the purchase of a used RRS, and had the unfortunate experience of dealing with the duo of salesman Jake Kurland and his senior officer Steve Goldsmith. Mr Kurland was flat out argumentative when discussing vehicle options and pricing, and he was only topped by the arrogance of Mr Goldsmith. Would recommend only dealing with these people if you MUST have a certain vehicle on their lot - otherwise, your money will be much more appreciated and your blood pressure at a lower scale at any of their local competitors. I now certainly understand why my LR owning friends all use Mt Kisco for servicing and purpose, even when Larchmont is closer. A lot of negative reviews out about this dealership and these gentleman in particular - perhaps its time GM Kevin McEwan investigated why his dealership is rated so poorly by so many.